Payment Program Administrator - Shared Services
Payment Program Administrator - Shared Services
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Job Description
Collaborate with the payment program providers (Coupa and Bank of America) to create and execute campaigns to increase supplier enrollment and engagement.
Convert existing virtual card suppliers to the new electronic payment platform.
Develop training resources and conduct sessions for internal teams and suppliers to ensure effective use of the platform.
Build and maintain strong relationships with key suppliers to ensure their ongoing participation in the program.
Act as the main point of contact for programrelated inquiries providing exceptional support to both suppliers and internal teams.
Maintain and update supplier payment account information and records.
Regularly update and maintain Standard Operating Procedures (SOPs).
Improve program efficiency by maintaining a knowledge base of common questions and solutions.
Ensure adherence to compliance standards including SOX (SarbanesOxley).
Troubleshoot and resolve payment exceptions such as duplicates and discrepancies.
Analyze program data to identify trends and areas for improvement.
Prepare reports for senior management on program performance supplier participation and financial outcomes.
Test and validate system updates to ensure alignment with program needs.
Stay updated on industry trends and best practices related to virtual payments.
Suggest innovative solutions to enhance the virtual payment program.
Qualifications :
Minimum Qualifications
Strong written and verbal communication skills.
Ability to work independently and collaboratively across teams.
Excellent judgment in handling sensitive and confidential information.
Proficiency in Microsoft Office Suite.
Ability to thrive in a fastpaced dynamic environment with shifting priorities and a continuous improvement mindset.
Desired Experience
Experience in supplier enablement product management or a related role in fintech or payments.
Familiarity with the Coupa Source to Pay platform.
Experience in the retail automotive industry.
Strong understanding of virtual card solutions and electronic payment systems.
Experience with a large scale project rollout
Analytical mindset with strong data interpretation skills.
Additional Information:
This job description outlines the general nature and level of work performed. It is not an exhaustive list of responsibilities and additional duties may be assigned as needed.
Additional Information :
Its time to make the most important move of your career. From our cooperative teambased approach; to our more than 1000 internal advancements each year its easy to see the difference. When you join our organization youll enjoy comprehensive training competitive compensation and unparalleled benefits. Simply put youll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
