Manager, RON Vendor Management
Manager, RON Vendor Management
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Manager of Vendor Management is responsible for implementing and managing a formalized process of selecting monitoring and auditing the Companys thirdparty service providers i.e. attorneys signing agents notaries etc. Evaluate the effectiveness of new and existing vendors and monitor and report on Service Level Agreement compliance and other contractual covenants and obligations.
What you will do
- Ensure enterprisewide needs for due diligence risk assessment and continuing vendor monitoring are being accomplished
- Handle all aspects of RON needs as needed.
- Thoroughly assess large volume of documentation to complete a vendor review in accordance with regulatory compliance and internal policy
- Manage request for proposal and request for information process for new service providers
- Build and maintain relationships with vendors
- Manage ongoing compliance of vendor network within company database
- Conduct meetings with vendors to facilitate improvement actions on vendors performance when necessary
- Evaluate and conduct review of vendor performance scorecards on a monthly basis for existing vendors
- Design and implement vendor performance scorecards for new vendors
- Design and implement vendor management process and methods to approve vendors
- Track measure report and evaluate vendor performance
- Identify improvement areas internally and externally and prepare solutions for implementation
- Manage department to attain corporate and departmental objectives as assigned by management
- Manage and participate in the daily functions of multiple teams for a client and/or multiple clients
- Manage workload issues across teams and propose and implement efficiency initiatives as deemed necessary
- Enforce staff adherence to client time requirements or service level agreements (SLAs)
- Take responsibility for the teams accuracy efficiency timeliness and completion of duties
- Develop and maintain departmental policies and procedures
- Conduct staff meetings to convey operational issues and changes needed
- Maintain the highest levels of customer service to ensure client/vendor retention by taking direct action on issues and coordinating activities with company personnel and other departments
- Recommend systems and process enhancements to reduce processing times and improve accuracy and participate in the system enhancement signoff process
- Maintain open communication with team members clients vendors other departments and management
- Act as a leader within the company and build and maintain employee morale
- Review departmental profitability and budget
- Make recommendations and interview for staffing needs schedules overtime and movement of employees between teams promotions and work with Human Resources on evaluation of staff performance in accordance with performance management planning and review process training of staff members; oneonones classes and coaching and developmental needs
- All other duties assigned
- Will be cross trained in other aspects of Vendor Management to assist based on company needs
What you will bring
- Prior experience as Vendor Services manager with 5 years of management experience in the real estate banking or vendor management industry
- High School diploma or equivalent bachelors degree preferred
- Prior experience with mortgage lending and/or scheduling vendor recruiting vendor maintenance and appraisals
- Must possess good organizational negotiation customer service problemsolving critical thinking analytical and leadership skills
- Ability to multitask and work in a fast paced environment to meet demands
- Proficient with a personal computer and Microsoft software products
What we offer
- Competitive payrates based on skills and experience
- Extensive benefits package: Medical dental vision HSA mental health programs Employee Assistance Program short term disability voluntary insurance (LTD auto home life legal pet identify theft) employee discounts
- Rest and relaxation:Paid holidays and generous PTO based on tenure
- Community and Philanthropy:Paid volunteer time
- Paid Maternity and Parental Leave
- Contribute to your future:401K plan and robust continuous learning opportunities
- Work Perks Program:Access to discounts that help save money in your daily life
Is this the ideal location for you
Mortgage Connect is committed to offering a flexible work environment for this role. This is ahybrid role meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connects remote work policy and business needs.)
Who we are
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call The 5Cs:ConnectCollaborateCommunicateCare andCelebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete apreemployment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation age national origin disability protected veteran status gender identity or any other factor protected by applicable federal state or local laws. Mortgage Connect is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact
Required Experience:
Manager
Employment Type
Full-Time
