Front Desk Agent Representative
Front Desk Agent Representative
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Job Description
Your mission:
Should you choose to accept it
TownePlace Suites Universal City/ Live Oak is searching for a Front Desk Agent where youll be the first point of contact for our guests! Youll play a key role in creating a welcoming atmosphere managing checkins and checkouts and providing exceptional customer service. If youre passionate about hospitality and enjoy interacting with people this position offers an engaging opportunity to make a positive impact on our guests experiences.
Where you can make an impact:
- Greet and check in guests ensuring a smooth and welcoming arrival experience.
- Manage guest checkouts and handle billing inquiries.
- Answer phone calls respond to inquiries and provide information about resort amenities and services.
- Maintain accurate guest records and manage reservations through the property management system.
- Address and resolve guest complaints or concerns promptly and professionally.
- Assist with concierge services including activity reservations and local recommendations.
- Ensure the front desk area is clean and organized at all times.
- Collaborate with housekeeping and maintenance teams to meet guest needs.
- Handle cash and credit transactions accurately.
- Participate in team meetings and training sessions to enhance service delivery.
- Participate in inventory maintenance.
Education/Formal Training:
- High school diploma or equivalent required; degree in hospitality management preferred.
Experience:
- Previous experience in a front desk or customer service role preferred.
- Previous Marriott experience preferred.
- Familiarity with property management systems is a plus.
Knowledge/Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Customerfocused mindset with a passion for providing outstanding service.
- Ability to handle cash and process transactions accurately.
- Basic computer proficiency including MS Office and reservation software.
- Flexibility to work shifts including weekends and holidays.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
