Technical Program Manager, Data Center Availability

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

At AWS were working to be the most customer centric company on earth. To get there we need exceptionally talented smart and driven individual.

The Data Center Availability team works with the hundreds of AWS data centers around the globe to deliver the highest quality and lowest cost physical security availability capacity and scaling results for our customers. Our aim is to standardize operations globally by delivering tools policy processes and procedures to our internal teams. The team is seeking a Technical Program Manger to solve innovative problems via business process and technology innovations. They will be a highly visible leader that will own the communication coordination and execution of a multiyear program vision. Our mission is to provide critical data to operators and engineers that enables them to make informed decisions for maintenance of data center facilities. Our team of TPMs work with senior product and engineering leaders to define strategy and requirements. They design coordinate and execute technical solutions that scale globally. Managing numerous complex systems and organizations they are expected to make appropriate tradeoffs between business vs. technical constraints clearly communicate goals roles and responsibilities. They also identify opportunities to converge overlapping technical efforts and drive the long term strategy.


Key job responsibilities
The successful candidate is able to:
Manage Operational relationships with support teams and internal operations business partners to drive increased performance
Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
Effectively interact and collaborate with Customers Project Sponsors Technical Product Managers and multiple internal teams to define and deliver complex solutions
Proactively recognize and drive opportunities to simplify processes
Contribute to and influence technical designs
Drive effective teamwork communication collaboration and commitment across multiple disparate groups with competing priorities
Lead the effective and efficient delivery of large complex technical projects and programs
Anticipate bottlenecks provide escalation management anticipate and make tradeoffs and balance business needs with technical constraints
Identify assess track and mitigate issues and risks at multiple levels
Create maintain and disseminate program information to stakeholders
Travel up to 25%

About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

3 years of technical product or program management experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
3 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
3 years of data center or mission critical facilities operations/engineering experience

3 years of working directly with engineering teams experience
5 years of data center or mission critical facilities operations/engineering experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.