Senior Service Engineer

POSITION SUMMARY:

The Senior Service Engineer is an experienced engineer with expertise in laboratory instrumentation and
robotics they can independently approach the majority of event in the lab confidently employing strong
troubleshooting techniques to address issues faced in the laboratory environment. This engineer can
perform their duties with full autonomy. They have the teams confidence and have built strong
relationships crossfunctionally and with vendors. They lead by example and contribute to the team
beyond the day to day service duties. This member of the team is working with leadership to not only
ensure the lab is running optimally but also to raise and implement solutions that improves the teams ability
to support the labs needs.

PRIMARY RESPONSIBILITIES:

Fully Autonomous role.
Takes on complex technical problems and develops solutions independently.
Handles some escalations.
Drafts SOPs and work instructions. Contributes heavily to troubleshooting Wiki.
Identifies process inefficiencies and works to improve them.
Revises SOPs and work instructions to implement improvements.
Uses strong troubleshooting techniques to address issue of high complexity. Assists other
engineers with complex repairs.
Collaborates on high complexity instrument escalations.
Has mastered the 3 pillars of troubleshooting and leverages their expertise for root cause
analysis. Repeat instrument failure rate is low.
Can analyze and interpret data for the purposes of troubleshooting.
Can navigate software components of the systems (log files supporting software tools etc.) for the
purpose of troubleshooting.
Documents service tickets completely and with appropriate detail.
Adhere to Good Documentation Practices (GDP).
Adhere to lab safety protocols and regulatory requirements.

QUALIFICATIONS:

Bachelors degree in Engineering Life Science or related field.
58 years of Service Engineering experience with expertise in complex laboratory instrumentation
instrument software LIMS systems and service processes and workflows.
Understanding of 21 CFR Part 11 FDA and CLIA regulations.
Strong knowledge of GDP and regulatory requirements.
Strong knowledge of diagnostic laboratory workflows.
Excellent problemsolving and leadership skills.

KNOWLEDGE SKILLS AND ABILITIES:

Strong technical skills both mechanical and electrical expert in his/her field
Strong mentorship skills to junior members of team
Exceptional customer service skills
Software savvy knows how to identify and resolve complex software issues
Works autonomously

PHYSICAL DEMANDS & WORK ENVIRONMENT:

This position requires the ability to use a computer keyboard communicate over the telephone
and read printed material.
Duties may require working outside normal working hours (evenings and weekends) at times.

OUR OPPORTUNITY

Natera is a global leader in cellfree DNA (cfDNA) testing dedicated to oncology womens health and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer healthier lives.

The Natera team consists of highly dedicated statisticians geneticists doctors laboratory scientists business professionals software engineers and many other professionals from worldclass institutions who care deeply for our work and each other. When you join Natera youll work hard and grow quickly. Working alongside the elite of the industry youll be stretched and challenged and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits Employee benefits include comprehensive medical dental vision life and disability plans for eligible employees and their dependents. Additionally Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave 401k benefits commuter benefits and much more. We also offer a generous employee referral program!

For more information visit .

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment and welcome people of different backgrounds experiences abilities and perspectives. Inclusive collaboration benefits our employees our community and our patients and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply and will be considered without regard to race color religion gender gender identity or expression sexual orientation national origin genetics age veteran status disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories consistent with applicable laws.

If you are based in California we encourage you to read this important information for California residents.

Link: be advised that Natera will reach out to candidates with a @ domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
BBB announcement on job scams
FBI Cyber Crime resource page