Coordinator I - Fire Equipment Service
Coordinator I - Fire Equipment Service
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Coordinator I Fire Equipment Service
Scheduling & Routing Administrative Coordinator
FullTime 40 hours per week
MF 730am430pm
Job Responsibilities:
- Manage incoming / outgoing calls for Fire Equipment
- Scheduling of daily routes for assigned technicians and dispatch service calls
- Identify and assess customers needs to achieve satisfactory solutions
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate valid and complete information by using the right methods / tools
- Handle customer complaints provide appropriate solutions and alternatives
- Follow communication procedures guidelines and policies
- Additional tasks as needed to assist the department
- OnCall rotation option once fully trained can participate in oncall program for additional hours
Job Requirements:
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills required to work with customers technicians sales personnel and managers
- Must be able to multitask & have multiple priorities
- Computer Literate Typing 40 wpm minimum. Accuracy is essential.
- Working knowledge of Microsoft Office products (Outlook Word and Excel primarily)
- Google Maps ability to pull directions
- Scheduling history
- Strong Customer Service skills
- Consistent and dependable attendance
- Strong organizational skills
- Positive Attitude
- Knowledge of Chicagoland area
Other Qualifications:
- Physical requirements: ability to sit or stand for several hours at a time; move about the office with ease; ability to kneel bend squat and balance; and lift or move up to 20pounds
- Requires reliable sight hearing verbal communication and touch
- Must be committed to creating value in the service department
- Integrity that aligns with Fox Valley Fire & Safetys company values
Education
Required
- High School Diploma or Equivalent
Compensation & Benefits: Fox Valley Fire & Safety Co. offers competitive benefits including comprehensive medical/dental/vision insurance available on day one of hire. Additional ancillary benefits such as AD&D critical illness insurance STD & LTD employerpaid life insurance policy and 401k with company match. We are 100% employee owned after one year of employment employee is eligible for the company ESOP. This role offers a starting pay range of $2122 hourly based on experience.
Required Experience:
IC
Employment Type
Full-Time
