Office Assistant II
Office Assistant II
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Job Description
Department ofHealth and Human Services (DHHS)
Opening Date: May 13 2025
Closing Date: May 27 2025
Job Class Code: 6538
Grade: 08
Salary: $16.07$22.25 per hour*
*This is inclusive of a 4.00% recruitment and retention stipend
Position Number:0
Location: We have an anticipated vacancy in our Lewiston office
Core Responsibilities:
This critical Office Assistant II position engages with callers visiting providers and families to guide them to the appropriate OCFS staff and services as part of the OCFS goal of providing excellent customer service.
As a member of a fastpaced teamoriented office environment a wellqualified candidate will be professional well spoken patient possess strong organizational skills and demonstrate a history of excellent customer service skills both phone and in person. The candidate will demonstrate the ability to successfully manage multiple priorities for a wide variety of office tasks supporting the overall OCFS mission. Your duties will include but are not limited to:
Responsible for primary management of incoming calls to the Bangor OCFS on an assigned schedule. Serving as backup to the clerk assigned to telephone duty when they are away from their desk or out of the office Receiving and directing 100200 phone calls daily; engaging with callers to understand their needs and assisting them with connecting with the appropriate OCFS staff or program;
Managing and distributing incoming and outgoing communications for the office including mail faxes and other publications and print materials;
Redact adoption records for prospective adoptive parents;
Burn CDs for Clifford Orders Court etc.
Filing closed assessments and permanency records
Supporting other administrative processes for OCFS programs as needed.
Minimum Qualifications:
In order to qualify you must have training education or experience in office and administrative support work that demonstrates 1) competency in applying a general knowledge of modern office practices to perform routine varied office support tasks often requiring the operation of technical office equipment and 2) the ability to use independent judgment in prioritizing the work and selecting the most appropriate course of action within set procedures.
Please submit a cover letter or table rating your skills in each of the following as expert skilled or novice.
Task/skillSkill levelOutlook or comparable email applicationExcel or comparable spreadsheet applicationMS Word or comparable word processing applicationPerforming receptionist dutiesData entry (both narratives and billing data)Keyboarding (words per minute)Thinking about applying
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.
Agency information:
The Department of Health and Human Services (DHHS) is dedicated to promoting health safety resilience and opportunity for Maine people. The Department provides health and social services to approximately a third of the States population including children families older Mainers and individuals with disabilities mental illness and substance use disorders. The Department also promotes public health operates two state psychiatric hospitals and provides oversight to health care providers.
The Office of Child & Family Services (OCFS) within DHHS is responsible for ensuring the safety permanency and wellbeing of children and families through community networks local resources and lifelong family connections throughout Maine.
Application Information:
For additional information about this position please contact Merlyn Haines CPS Supervisor at.
To apply please upload a current resume and cover letter rating your skills in the Requirements Section.
Please submit all documents or files in PDF format.
To request a paper application please contact
Benefits of working for the State of Maine:
No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:
- WorkLife Fit Rest is essential. Take time for yourself using 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtimeexempt employees receive personal leave.
- Health Insurance Coverage The State of Maine pays 85%95% of employeeonly premiums ($11196.96 $12514.32 annual value) depending on salary. Use this chart to find the premium costs for you and your family including the percentage of dependent coverage paid by the State.
- Dental Insurance The State of Maine pays 100% of employeeonly dental premiums ($387.92 annual value).
- Retirement Plan The State contributes the equivalent of 13.29% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceive six weeks of fully paid parental leave. Additional unpaid leave may also be available under the Family and Medical Leave Act.
State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than fulltime.
Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.
If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Employment Type
Full-Time
