Customer Success Manager
Customer Success Manager
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$ 95000 - 110000
1 Vacancy
Job Description
We are seeking a highly motivatedCustomer Success Manager to drive client satisfaction retention and growth of SMB clients using our payment & workforce management solutions to scale their business globally. The ideal candidate will be comfortable in a fastpaced multitasked highenergy environment with experience preferably coming from Fintech/SaaS. The Customer Success Manager shouldpossess highlevel organizational skills and business development acumen to drive engagement with respective stakeholders.
This role will be based in our New York NY office.
What youll do:
- Managing and strengthening high value client relationships to achieve retention targets
- Persuading clients of the benefits of managing their workforce in the Payoneer family of products
- Reviewing and proposing process improvements that drive client retention and market penetration
- Maintaining all activities within our CRM systems
- Working with internal teams to deliver results for customers
Who you are:
- 4 years of account management business development or relevant experience in HR Tech/Fintech/SaaS
- Bachelors Degree
- Strong written and verbal communication skills
- Genuine comfort with phonebased sales and holding a quota
- Track record of meeting and exceeding business established goals
- Ability to make decisions in a changing environment anticipate future needs and drive results
- High level of organization and focus and ability to work under pressure
- Desire to drive meaningful organizational change
Not a must but a great advantage:
- Experience in Payments or Banking industry
- Experience with Workforce Management solutions
- Experience using Salesforce or a similar CRM system
What we offer:
- Discounted medical dental and vision insurance (Coverage starts on Day 1) HSA and FSA
- 401K with employer match
- Employee Stock Purchase Plan (ESPP)
- Fitness/Wellness reimbursement
- Generous PTO paid holidays and parental leave
- Learning and development opportunities
- Flexible work from home schedule
- Volunteer activities
- Fun office culture with supportive leadership
In accordance with New York City Law below is the annual base salary range for this position. Actual annual base salary is based on but not limited to: experience education professional licenses location and business needs. The position is eligible for health insurance disability insurance life insurance 401k plan paidtime off and sick (and where applicable safe) leave. This position is also eligible for a discretionary yearend bonus.
The annual base salary range for this position is: $95000 $110000.
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Required Experience:
Manager
Employment Type
Full Time
