Responsibilities
Inform and advise students and parents both in person and on the phone regarding: available aid programs; eligibility criteria; application and award processes; debt history; loan obligations etc. Assist in completing and processing applications. Compile all required forms and other documentation needed to accompany applications prior to Directors review and award decision. Prepare loan applications for electronic or manual processing. Prepare notices of student separations for lending institutions. Perform various liaison functions with lending agencies in investigating loan application problems tracking application status and so forth. Maintain a variety of general and specialized financial aid files and other manual records. Perform a variety of data entry and information retrieval tasks using computerized financial aid information systems. Compile information from computerized and manual records for various internal and external reports on financial aid activities and programs. Confer regularly with supervisor financial aid staff business office staff and various other University personnel to coordinate activities exchange information investigate and resolve problems and so forth. Assist the Director with special projects and other regular financial aid functions as assigned. Maintain a good working knowledge of relevant federal regulations laws and standards pertaining to student financial aid. Perform other related duties as necessary.
Qualifications
Associates Degree plus two years of relevant experience or a combination of education and experience from which comparable knowledge and skills have been acquired. Good typing filing and other general office skills. Good reading writing and math skills. Good administrative skills. Basic advising skills. Some relevant experience in maintaining a moderately complex manual and computerized information system. Ability to understand and explain to others technical regulations governing student financial assistance programs. Ability to deal effectively with students parents and other University personnel frequently regarding sensitive and confidential financial matters.
Required Experience:
Unclear Seniority