Tax Examiner I - Discovery
Tax Examiner I - Discovery
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USD 51916 - 51916
1 Vacancy
Job Description
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service teamwork accountability integrity and respect.
The vision of the department is to empower businesses and individuals through quality customer service innovation and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue pleaseenjoy this brief video!
Helpful tips for applying:
Applying for a Job with the State of Colorado.
Exciting NEW Benefit!
The person hired for this position may be eligible to receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary! Eligibility for this bonus is reserved for candidates entering into the state system for the first time.
Description of Job
TheTaxation Divisionpromotes voluntary compliance with all tax laws through information education assistance and customer service. A Tax Examiner reviews tax returns for accuracy and completeness ensures the tax return can be processed as filed resolves errors and contacts taxpayers to obtain any missing information. Furthermore Tax Examiners can be responsible for analyzing accounting files issuing refunds or bills calculating penalty and interest collecting delinquent taxes handling taxpayer complaints adjusting for discrepancies and working with other taxing authorities such as the Internal Revenue Service local municipalities or agencies in another state.
Were hiring a customer service oriented and analytical minded individual to be ourTax Examiner Iin our Discovery unit in the Taxation Division. You will analyze tax assessments and contact taxpayers regarding any issues with their account. Use your attention to detail when reviewing accounts and data systems. Your excellent communication skills will allow better understanding when contacting taxpayers and explaining issues. If youre ready to grow your career and enjoy the benefits of being a State of Colorado employee then this job may be for you!
Primary Duties:
Taxation Analysis and Processing- Analyze accounts tax return adjustments assessments or documentation against Colorado Statutes regulations rulings and tax guidelines.
- Ensure metrics and data are up to date and accurate.
- Research issues and make corrections.
- Process audit and adjust accounts and information in the system.
- Resolve taxpayer issues and examine new documentation and update systems with changes.
- Identify fraudulent refund claims based on Discovery criteria.
- Educate troubleshoot and assist customers by answering tax questions and determining the necessary guidance or course of action.
- Respond to customers via web messaging emails letters and phone.
- Deescalate customers by problem solving and providing appropriate solutions.
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.Class Code & Classification Description:
MINIMUM QUALIFICATIONS:Education/Licensure/Certification/Experience:High school diploma or General Education Diploma (GED)
Two (2) years of experience in an occupational field related to the work assigned to the position
SubstitutionsAdditional appropriate education will substitute for the required experience on a yearforyear basis
NOTE: If submitting a transcript certification or other relevant materials candidates may redact information that identifies their age date of birth or dates of attendance at or graduation from an educational institution.
Preferred Qualifications:The ideal candidate will possess the following skills:
- State experience with GenTax software
- Proficient with Microsoft Word and Excel
- Previous experience with tax knowledge
- Attention to detail
- Experience in a customer service role
- Analytical skills
Conditions of Employment with theCDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty integrity and public confidence.
As a condition of employment with the CDOR all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations therefore all employees must undergo a preemployment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
To be compliant with the new fleet vehicle policy Motor Vehicle Records (MVRs) will be pulled for review for workers who:
Have an assigned State fleet vehicle
Are required to operate a vehicle as part of the position
Utilize a State fleet vehicle as a pool vehicle
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying.Only complete applications submitted before the closing date of this announcement will be reviewed.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use see resume or see attached statements on your application.
Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Parttime work experience will be prorated.
Recommended attachments: Resume Cover letter
List your employment history starting with the most recent job including parttime temporary and volunteer jobs. If more than one job was held with a given organization list each job held as a separate period of employment.
Information must be accurate including dates of employment. If it is found that information provided is falsified you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your email to accept messages from and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
APPEAL RIGHTS
An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email () postmarked in US Mail or hand delivered (1525 Sherman Street 4th Floor Denver CO 80203) or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the departments action.
For more information about the appeals process the official appeal form and how to deliver it to the State Personnel Board; go to; contact the State Personnel Board for assistance at (303); or refer to 4 Colorado Code of Regulations (CCR) 8011 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes atunder Rules.Supplemental Information
Equity Diversity and Inclusion Compliance
The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any preemployment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA inbox
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online submit application to:
If you are not able to submit an online application a paper application is available at this link:PDF State Paper Application(Download PDF reader). Paper applications must be received via email to by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However at the discretion of the appointing authority the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classifications pay range based on completed years in their current class series.
Employment Type
Full-Time
