Executive Office Senior Specialist

About the Company

Valons mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys but lasts far beyond. Were creating a world where home ownership comes with ease security and financial knowhow. Our growing team of engineers operators product enthusiasts and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicingthe process of paying off ones mortgageValon is taking the first step in transforming the industry one homeowner and lender at a time.

About the Company

Valons mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys but lasts far beyond. Were creating a world where home ownership comes with ease security and financial knowhow. Our growing team of engineers operators product enthusiasts and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicingthe process of paying off ones mortgageValon is taking the first step in transforming the industry one homeowner and lender at a time.

Legal Risk Compliance at Valon

The Legal Risk and Compliance (LRC) team at Valon is responsible for interpreting and advising our company on the various legal regulatory and contractual frameworks that impact our work. The LRC team also implements our enterprise risk management program including through the oversight of thirdparty relationships. In addition our team members also partner closely with our product and technology teams to ensure that all business initiatives are developed and implemented in a compliant manner. As a member of the LRC team you will work closely with internal clients across the company to represent and protect Valons legal interests and manage risk in every aspect of our business.

About the Role

We are seeking an Executive Office Senior Specialist to support our servicing operations by researching responding to and resolving customer complaints received by phone email and social media. This person will be responsible for advocating for our homeowners helping us to understand their feedback and suggesting how we may be able to respond to said feedback.

Responsibilities

• Research homeowner complaints and execute or recommend solutions.
• Effectively resolve homeowner issues.
• Comply with all applicable legal and regulatory requirements including state and/or regional requirements.
• Liaison between the homeowner and applicable lines of the business.
• Monitor complaint notices on various portals.
• Complete additional responsibilities as assigned

Ideal Background

• 12 years of complaintsprocessing experience.
• Previous experience handling complaints by regulatory agencies.
• Previous experience with Zendesk NICE and Google Suite.
• Exceptional organizational and time management abilities.

Minimum Qualifications

• High school diploma or equivalent.
• Exceptional oral and written communication skills.
• Ability to work with minimal supervision in a fastpaced environment.
• Attention to detail.

Benefits

• Compensation: Competitive salary and a 401(k) planwith a 4% annual match!
• Hours: No weekends or late nights required!
• Generous amount of paid time off: 17 days of paid time off 5 additional paid sick days and 11 paid company holidays!
• Health & wellbeing: Well invest in your physical and mental wellbeing with comprehensive lowcost medical dental & vision benefits and an EAP for additional support!
• Food & meals: Inoffice snacks and drinks (and Bagel Fridays)!
• Grow together: We set new employees up for success with our companywide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
• Baby bonding time: Birthing and nonbirthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!