Remote Service Coordinator
Remote Service Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Unleash your potential with the Johnson Controls team!
As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Heres what we have to offer:
- Competitive Pay
- Paid vacation holidays and sick time.
- Comprehensive benefits package including 401K medical dental and vision care available from day one.
- Extensive product and onthejob/crosstraining opportunities supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- JCI Employee discount programs (The Loop by Perk Spot).
- Check us out: A Day in the Life of the Building of the Future you will do:
This position will work in a call center environment answering incoming calls from external and internal customers while maintaining a high level of customer service skills. Candidate will demonstrate their ability to meet/exceed any SRC KPIs. Candidate will be required to Mentor new hires both during and after training as well as assist SRC Supervisor when needed.
How you will do it:
- Receive customer requests for service in a professional manner obtaining detailed information in order to efficiently dispatch and schedule service calls.
- Accurately enter service request information in our SEDU/Genesys system while the customer is on the phone.
- Provide a lead role among the Service Coordinators and new hire candidates. Mentoring new hires during and after training as needed.
- Participate in Operational meetings providing insight on areas requiring improvement. Evaluate current processes and recommend possible enhancements to ensure more timely and efficient customer service.
- Alert management of potential problems resulting from customer or field complaints and work to resolve any customer at risk issues.
- Responsible as needed for Elite line training Mandatory PO weekly report Temp account daily report.
- Additional duties as assigned.
What we look for:
- 3 5 years customer service experience
- Minimum 2 years SRC experience
- Ability to multitask working in a fast paced environment
- Excellent written and communication skills
- Use of SEDU/Oracle field cloud systems preferred
- High School Diploma or equivalent required
JCI employees are valued members of the Johnson Controls family. They are dedicated skilled and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration innovation and personal development. Our employees are encouraged to voice their ideas and opinions knowing that they will be heard and valued. We believe in investing in our employees wellbeing providing competitive salaries comprehensive benefits packages and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability JCI employees play a crucial role in shaping a smarter healthier and more sustainable future for buildings and communities worldwide.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and nondiscrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
IC
Employment Type
Full-Time
