Night Audit Supervisor
Night Audit Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Medical benefits after 60 days of employment
- PTO and Holiday Pay
- 401K after one year of employment
- Employee Appreciation Program
- Employee Lunches
- Reviews room and tax postings for accuracy.
Balances department totals.
Ensures all house charges are posted accurately and in a timely fashion.
Balances ledgers.
Completes all room night audit reports.
Balances all credit card room charges.
Process guest checkins and room assignments following the hotels rate structures discounts and sell/upsell strategies. Accommodate special requests when possible.
Process checkin/checkout and collect payments in compliance with cash handling credit card processing and accounting policies and procedures.
Answer inquiries about hotel services inhouse events directions local attractions etc. Assist guests with check cashing safety boxes additional guest room keys transportation etc.
If necessary walk guests in a professional and courteous manner and in compliance with policies procedures and brand stands.
Preregister block reservations and as appropriate take same day and future reservations. Cancel room reservations according to policies and procedures.
Ensure release of any Company hotel brand and guest information is consistent with privacy policies practices and regulations.
On time and at work when scheduled and in proper uniform.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Ensure maintenance problems are promptly reported through proper channels.
Comply with all company policies and procedures.
Practice safe work habits and comply with sanitary safety security and emergency procedures.
Write shift reports including reports on any incidents of theft accidents or injuries when assigned.
Check with manager/supervisor before leaving work area for any reason.
On time and at work when scheduled and in proper uniform.
Attend department meetings as scheduled.
Respond to guest requests concerns and problems to ensure guest satisfaction.
Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
Any other tasks/duties as requested by management.
- Prior experience as a Hotel Night Audit
- Experience with hotel reservations software OnQ
- Customer service experience
- Excellent communication and organizational skills
Required Experience:
Manager
Employment Type
Full-Time
