Front Desk Manager for a Limited-Service Hotel in Lincoln NE.
Front Desk Manager for a Limited-Service Hotel in Lincoln NE.
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you passionate about creating an exceptional guest experience Do you have prior Front Desk experience Are you a proven leader in your field If so than we want to talk to you!!
Job Purpose: Oversees front desk operations. Provides guest service guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains supervises schedules and assists in evaluating staff.
Job Responsibilities:
Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
Create an environment where motivated people want to join learn do their best and advance. Oversee a diverse team of motivated desk agents by modeling the way by training empowering and coaching throughout the employment life cycle.
Monitorworkflow room status and group activity and effectively communicate info for wellinformed fellow departments to increase team efficiency and overall productivity.
Delegate tasks monitor line level staff and act as a liaison with other departments.
Help with security by ensuring cashier reports balance banks and deposits are verified and key control is monitored.
Provide emergency assistance to residents as needed.
Monitor building safety.
Participate as part of the support team for residents.
Job Skills:
Excellent verbal and written English communication skills with a second language helpful.
Use personal judgment and specialized knowledge to give information to people.
Customer Focus anticipates guest needs and responds pleasantly and professionally
Experience in cash handling and credit cards
Experience in maintaining confidential information including guest registration and cc information.
The ability to access retrieve and leverage info from the hotel property management system is expected.
Ability to work well with others and encourage the same values in team members
Composure to work under pressure and to address and resolve guest problems or concerns
Approachability to encourage effective communication with guests and fellow team members
Use eyes hands and fingers accurately while operating a switchboard or computer keyboard.
General office equipment and cash register operation knowledge is expected.
Job Qualifications:
Education
- HS Diploma or equivalent.
Experience
- Prior experience in Hotel front desk positions required supervisory experience preferred.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
