Senior Product Associate, Customer Benefits
Senior Product Associate, Customer Benefits
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Salary Not Disclosed
1 Vacancy
Job Description
We are dedicated to advancing Chases digital ecosystem by delivering exceptional customer experiences throughout the purchasing journey. Our mission is to connect customers with partner brands and benefits in intuitive simple and meaningful ways helping them maximize their financial potential. We seek a Product Manager passionate about creating engaging digital and partner experiences. You will contribute to product strategy manage relationships and prioritize key initiatives. Your focus will be on developing features and digital experiences for Cardmember and Commerce Benefits solving customer problems and contributing to the product vision.
Job Summary:
As a Senior Product Associate in the Benefits team you will drive continuous product innovation and delivery enabling customers to easily discover and utilize benefits enhancing their relationship with Chase.
Job Responsibilities:
- Gather and refine requirements in Jira aligning with customer and business stakeholder priorities
- Collaborate with Scrum teams to create requirements prioritize the backlog and ensure features meet acceptance criteria for production readiness
- Operate in an Agile environment to develop phased delivery and gotomarket plans with partners
- Lead work streams with crossfunctional partners (strategy product design technology finance controls ops marketing) to prioritize delivery and innovation roadmaps
- Maintain deep knowledge of user experience insights and journeys using analysis to anticipate trends and refine the backlog
- Manage stakeholder expectations through strong communication and effective partnerships
Required Qualifications Capabilities and Skills:
- 3 years of product management experience
- Proficiency in Agile product development techniques and practices including Jira and Confluence
- Strong ability to influence and collaborate with crossfunctional teams including product technology data and design stakeholders
- Demonstrated ability to work effectively within a team environment while taking individual responsibility
Required Experience:
Senior IC
Employment Type
Full-Time
