Summary: The job description for the Security Helpdesk position at NetGain Technologies emphasizing the roles responsibilities in providing security services managing security tickets and responding to security issues. It requires strong communication and coordination skills a Security Certification within six months and at least one year of IT security experience. This role involves investigating security breaches maintaining documentation and collaborating with the security team to improve network security standards. Job Description: The Security Helpdesk is an important position of the SEC Team with the primary responsibilities of providing security services to NetGain Technologies clients. The position requires the use of excellent coordination attention to detail and communication skills. The Security Helpdesk is responsible for: - Firstline of defense for securitybased tickets
- Monitor and respond quickly to incoming requests relate to Security issues
- Develop and maintain security documentation procedures and plans
- Investigate security questions concerns and issues
- Investigate security breaches and other cybersecurity incidents
- Install security measures and operate software to protect systems and information infrastructure
- Document security breaches and assess the damage they cause
- Work with the security team to perform tests and uncover network vulnerabilities
- Fix detected vulnerabilities to maintain a highsecurity standard
- Stay current on IT security trends and news
- Develop companywide best practices for IT security
This role reports to the Director of Security Services. Core Requirements: - ASecurityCertification or equivalent must be achieved within the first 6mos.
- No less than 1 year of experience in IT Security related fields
- Experience with network administration protocols preferred
- Experience with encryption types and protocols preferred
- Familiarity with security frameworks a plus
WHATS IN IT FOR ME - Health Dental Vision Insurance
- 100% Companypaid Disability Insurance/Life Insurance
- Open Paid Time Off
- 401K Matching
- Paid Certification Training
- Team Building Activities
- Monetary Tenure Recognition
- Community Involvement / Career Development Day
Professional Overview - In business since 1984
- Large regional business with 6 offices in 5 states across the Midwest & Southeast region
- Ranked as a top managed services provider by Channel Futures since 2008
- Named a best place to work in Kentucky since 2015
- Distinguished as a SOC 2 Type II certified company
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place. NetGain performs preemployment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping NetGain a safe and drug free company.
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