ITS Epic Analyst III - ITS Provider OpEx - Full Time - Days

REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES

The ITS Epic Analyst Rev Cycle/HIM/Access Reports directly to the

Lead/Supervisor/Manager/Director and has no direct reports.

POSITION SUMMARY

Participates in planning design development training implementation communication

maintenance/support and evaluation of existing or new functionality related to assigned

applications.

Analyst II Contributes to and participates in the selection/design implementation maintenance

and support of their assigned software applications using information technology equipment and

processes used by ProMedica employees and customers. Serves as mentor for less experienced IT

staff helping and guidance when required.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

1. Planning/Design:

a. Participates with technical teams and vendors for the design of application

infrastructure hardware storage network requirements security integrations

viewing and workflow.

2. Development/Build:

a. Plans implementations and upgrades clinical systems.

3. Testing:

a. Ensures adequate testing quality assurance and documentation of changes.

b. Ensure test scripts have been created reviewed updated to reflect proposed

workflow solutions.

4. Training/Certifications:

a. Transfers knowledge and/or trains IT employees and advises endusers in the

operation of their information systems. Maintains complete and current

documentation for responsible systems and IT processes.

b. Support the training team by keeping trainers informed of new functionality and

system changes.

c. Maintains required certifications.

5. Implementation:

a. Responsible for the activities like analysis and development implementation

modification and installation of low complexity systems in different operational

environments.

b. Implement changes using documented procedures.

6. Communication:

a. Create and follow project plans.

b. Participate in team and crossteam meetings and maintain appropriate meeting

records.

c. Communicates with customers administration and team members about

information technology and services.

d. Understand customer feedback and support data to optimize and resolve issues.

e. Attends regular customer and team department meetings as scheduled.

7. Maintenance/Support:

a. Monitors system performance and quality.

b. Plans for decommission of responsible applications when indicated.

c. Ensure solutions are cost effective audit and security compliant. Versions are no less

than 2 from current.

d. Support 24/7 on call on rotational basis.

e. Some travel may be required.

8. Other duties as assigned.

REQUIRED QUALIFICATIONS

Education: Associate degree or equivalent experience.

Skills: Progressive knowledge of assigned clinical software applications and healthcare operations.

Requires strong selfmotivation interpersonal and organizational skills.

Years of Experience: 35 years of relevant experience.

License: N/A

Certification: Analysts supporting Epic will have or obtain Epic Certification in their primary

application within three months of completing the first Epic class. Obtaining and maintenance of

Epic Certification in the primary application is a mandatory job requirement. Obtaining and

maintenance of a secondary or supporting Epic Certification will be at the discretion of leadership.

PREFERRED QUALIFICATIONS

Education: Bachelors degree or 3 years experience in Information Technology.

Skills: IT background effective oral written communication and followup skills. Strong

interpersonal relationship skills. Task management and problemsolving skills expected. Project

management and leadership experience desired. Strong desktop tool usage including Word Excel

and PowerPoint. Selfmotivated detailoriented problem solver. Technical support background.

Years of Experience: 57 years of applicable business or healthcare experience desirable.

License: N/A

Certification: Epic certification

WORKING CONDITIONS

Personal Protective Equipment: N/A

Physical Demands: N/A

The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.

ProMedica is a missionbased notforprofit integrated healthcare organizational headquartered in Toledo Ohio. For more information please visit applicants will receive consideration for employmentwithout regard to race color national origin ancestry religionsex/gender (including pregnancy)sexual orientation gender identity or gender expression age physical or mental disability military or protected veteran status citizenship familial or marital status genetics or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica please contact

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