Senior Manager, UX Research
Senior Manager, UX Research
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$ 120000 - 222600
1 Vacancy
Job Description
Application Deadline:
Address:
320 S Canal StreetJob Family Group:
Customer SolutionsThe successful candidate will directly manage multiple UX researchers across the Digital Banking Experiences portfolio in Canada/US in evolving our current state and nextgeneration experiences. They will lead strategic UX Research roadmap planning through collaborative workshops & rituals with Design Product & Technology partners ensuring UXR team efforts are focused on most critical research areas. They will create a culture of openness; proactively seeks out and acts on feedback from team; encourages challenging and honest conversations work closely with peers and encourages crossteam collaborations to continue to evolve the UX Research craft within BMO Digital
Understands how new consumer and business customers approach search evaluation and selection of a banking solution. Strategically negotiates design solutions in relation to business goals. Helps organizations through a better understanding of the customer use preferences and needs by analyzing Voice of the Customer. Designs and facilitates research programsanalyzes data to deliver unique insights. Connects research questions and insights that bring out intuitive designs and support strategy and product development. Collaborates with Design Marketing Product and Technology stakeholders both inside and outside of the team.
- Defines and executes a comprehensive research plan.
- Identifies best method or mix of quantitative and qualitative methods based on priorities research questions timeline and resourcing.
- Collects and analyzes user behavior through lab studies field visits ethnography surveys benchmark studies server logs and online experiments.
- Identifies and incorporates complex technical and business requirements into research and helps advocate research findings to diverse audiences through written reports and inperson presentations.
- Develops budgets and timelines for research projects.
- Presents findings to designers developers and other stakeholders and concludes on the action plan.
- Fosters a culture aligned to BMO purpose values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMOs purpose sets inspirational goals defines clear expected outcomes and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts retains and enables the career development of top talent.
- Improves team performance recognizes and rewards performance coaches employees supports their development and manages poor performance.
- Operates at a group/enterprisewide level and serves as a specialist resource to senior leaders and stakeholders.
- Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and nonroutine.
- Implements changes in response to shifting trends.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
Intermediate level of proficiency:
- Transdisciplinary thinking.
Advanced level of proficiency:
- Creative thinking.
- Emotional Agility.
- User Research.
- Research information synthesis and data analysis.
- User Behaviour.
- User experience (UX) design.
- Design Thinking.
- Customer centricity.
- Verbal & written communication skills.
- Analytical and problem solving skills.
- Collaboration & team skills; with a focus on crossgroup collaboration.
- Able to manage ambiguity.
- Data driven decision making.
- Typically 7 years of relevant experience and postsecondary degree in related field of study or an equivalent combination of education and experience.
- Seasoned professional with a combination of education experience and industry knowledge.
Salary:
$120000.00 $222600.00Pay Type:
SalariedThe above represents BMO Financial Groups pay range and type.
Salaries will vary based on factors such as location skills experience education and qualifications for the role and may include a commission structure. Salaries for parttime roles will be prorated based on number of hours regularly worked. For commission roles the salary listed above represents BMO Financial Groups expected target for the first year in this position.
BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performancebased incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. To view more details of our benefits please visit: Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting positive change for our customers our communities and our people. By working together innovating and pushing boundaries we transform lives and businesses and power economic growth around the world.
As a member of the BMO team you are valued respected and heard and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From indepth training and coaching to manager support and networkbuilding opportunities well help you gain valuable experience and broaden your skillset.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an email to and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO directly or indirectly will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid written and fully executed agency agreement contract for service to submit resumes.
Required Experience:
Senior Manager
Employment Type
Full-Time
