Student Services Representative
Student Services Representative
Posted on :
19-05-2025
Employer Active
1 Vacancy
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Job Description
80% Student Service
Disclaimer
The University of Kansas prohibits discrimination on the basis of race color ethnicity religion sex national origin age ancestry disability status as a veteran sexual orientation marital status parental status gender identity gender expression and genetic information in the universitys programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX Room 1082 Dole Human Development Center 1000 Sunnyside Avenue Lawrence KSTTY.
Work Schedule
MF 85
Contact Information to Applicants
Richelle Chaney
Position Overview
More than perhaps any other factor the degree to which a university attracts and retains qualified students determines the success or failure of that institution. The Enrollment Management division is a key player in this activity and has a profound effect on the institutions success. The division is committed to developing a datainformed forwardlooking comprehensive enrollment strategy that enables the institution to pursue strategic goals in an integrated and intentional manner.
The Enrollment Management Services (EMS) unit reports to the Vice Provost for Enrollment Management and provides frontline services to students on behalf of all the units within Enrollment Management (specifically Office of Undergraduate Admissions Office of Graduate Admissions Financial Aid and Scholarships Student Lifecycle Technology and the Office of the University Registrar) facilitates critical backoffice processing and provides overall project management support and office support for the organization.
The goal of the center is to provide accurate friendly and consistent service to students as well as proactively identify methods to enhance the student experience at the University by decreasing bureaucracy reducing student bounce and increasing student time to enable focus on academic endeavors. Specifically this position entails providing reliable service in response to questions and requests from current and/or prospective students parents and/or guests via a variety of channels phone in person email and chat. This position will be assigned both phones and inperson student service both of which are fastpaced and high volume. This position is working in a hybrid environment that requires working from home when assigned to help with a fast paced high volume phone service center and working in the office when assigned to help with the walkin traffic at the front desk.
In addition to a competitive salary KU offers great benefits to employees with up to 176 hours of paid vacation per year 96 hours of sick leave earned per year 9 paid holidays plus one discretionary day a great retirement program medical and dental insurance life and disability insurance other benefit plan options and state of Kansas discounts offered by various vendors. KU also offers employees educational opportunities for employees.
Additional Candidate Instruction
In addition to the online application the following documents are required to be considered for this position:
Application review will begin Monday May 26th 2025. For consideration please apply no later than Sunday May 25th 2025.
- Utilize resource materials to accurately quickly and consistently answer questions concerning admissions financial aid and registrar.
- Greet students and other visitors and sets a positive tone for interaction demonstrating responsibility and respect for others.
- Respond to and solve service inquiries in a positive professional accurate and timely manner via multiple channels including but not limited to phone email chat and inperson with the goal of minimizing office bounce and anticipating secondary service needs to determine the best course of action.
- Monitor admissions registrar financial aid and student information systems email accounts via our ticketing system within TeamDynamix (TDX) and determine appropriate provision of service or escalation.
- Exhibit knowledge of important federal state and institutional deadlines and provide reminders to students as appropriate.
- Maintain knowledge of applicable policies and procedures for tasks within Enrollment Management departments and academic & business units.
- Provide educational advice to inform students of selfservice functions and offer assistance in completing the process via selfservice as needed.
- Complete basic data entry including but not limited to enrollment transactions diploma delivery document imaging/linking and TDX service ticket creation/completion.
- Reviews submitted forms for completeness and accuracy.
- Identify and define opportunities for service improvement based on feedback from various sources.
- Perform gap analysis on knowledgebase articles and submit updated or written articles for publishing in Hawk Help.
- Assess policies and procedures and offer feedback to supervisor on potential areas of improvement to reduce or eliminate barriers or redundancies.
- Responsible for keeping materials stocked on the information displays cooler and daily upkeep of the 1502 Building lobby.
- Other duties as assigned.
Disclaimer
The University of Kansas prohibits discrimination on the basis of race color ethnicity religion sex national origin age ancestry disability status as a veteran sexual orientation marital status parental status gender identity gender expression and genetic information in the universitys programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX Room 1082 Dole Human Development Center 1000 Sunnyside Avenue Lawrence KSTTY.
Work Schedule
MF 85
Contact Information to Applicants
Richelle Chaney
- High School diploma or completion of G.E.D. equivalency
- One (1) years office experience or one (1) year of postsecondary education.
- One (1) year of customer service experience with a student services focus.
- Excellent written communication skills as evidenced by the application materials.
- Work experience that required communicating information in a clear and concise manner to individuals of all backgrounds as evidenced by the application materials.
- Work experience at the University of Kansas.
- One (1) year work experience in a fast paced high volume service center.
- Work experience that required collaboration in a team setting as evidenced by the application materials.
Position Overview
More than perhaps any other factor the degree to which a university attracts and retains qualified students determines the success or failure of that institution. The Enrollment Management division is a key player in this activity and has a profound effect on the institutions success. The division is committed to developing a datainformed forwardlooking comprehensive enrollment strategy that enables the institution to pursue strategic goals in an integrated and intentional manner.
The Enrollment Management Services (EMS) unit reports to the Vice Provost for Enrollment Management and provides frontline services to students on behalf of all the units within Enrollment Management (specifically Office of Undergraduate Admissions Office of Graduate Admissions Financial Aid and Scholarships Student Lifecycle Technology and the Office of the University Registrar) facilitates critical backoffice processing and provides overall project management support and office support for the organization.
The goal of the center is to provide accurate friendly and consistent service to students as well as proactively identify methods to enhance the student experience at the University by decreasing bureaucracy reducing student bounce and increasing student time to enable focus on academic endeavors. Specifically this position entails providing reliable service in response to questions and requests from current and/or prospective students parents and/or guests via a variety of channels phone in person email and chat. This position will be assigned both phones and inperson student service both of which are fastpaced and high volume. This position is working in a hybrid environment that requires working from home when assigned to help with a fast paced high volume phone service center and working in the office when assigned to help with the walkin traffic at the front desk.
In addition to a competitive salary KU offers great benefits to employees with up to 176 hours of paid vacation per year 96 hours of sick leave earned per year 9 paid holidays plus one discretionary day a great retirement program medical and dental insurance life and disability insurance other benefit plan options and state of Kansas discounts offered by various vendors. KU also offers employees educational opportunities for employees.
Additional Candidate Instruction
In addition to the online application the following documents are required to be considered for this position:
- Cover letter describing how you meet the required and preferred qualifications
- Resume
- List of three (3) professional references
Application review will begin Monday May 26th 2025. For consideration please apply no later than Sunday May 25th 2025.
Required Experience:
Unclear Seniority
Employment Type
Student
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