Cloud Support Engineer I
Cloud Support Engineer I
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$ 80000 - 105000
1 Vacancy
Job Description
CoreWeave is the AI Hyperscaler delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant efficient and resilient solutions for accelerated computing. Since 2017 CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.
As the leader in the industry we thrive in an environment where adaptability and resilience are key. Our culture offers careerdefining opportunities for those who excel amid change and challenge. If youre someone who thrives in a dynamic environment enjoys solving complex problems and is eager to make a significant impact CoreWeave is the place for you. Join us and be part of a team solving some of the most exciting challenges in the industry.
CoreWeave powers the creation and delivery of the intelligence that drives innovation.
About the role:
Please note that this is a 24/7 team. You will be asked to select your preferred shift(s) below.
As a CoreWeave Cloud Support Engineer you will be at the forefront of this transformational technology. You will assist a list of cuttingedge companies and developers taking advantage of our accelerated compute services and features to run their missioncritical applications. You will support the success of these customers by responding to technical inquiries related to large and production critical issues and helping resolve root causes of cloud network and/or system issues. You will participate in proactive processes and activities that ensure the efficient and uninterrupted execution of our clients jobs.
What Youll Do:
- Maintain high customer satisfaction by acting with empathy understanding the business impact and priority of customer issues and following our support center best practices
- Monitor and triage our multichannel support queue with an eye on maintaining and/or exceeding our Service Level Objectives (SLOs)
- Use existing troubleshooting tools and techniques to establish rootcause for queries and provide a customerfacing root cause assessment.
- Promptly resolve technical incidents and escalations with effective communication to all stakeholders internally and externally
- Perform internal classification of support requests documenting classes of problems and preventative actions for further retroactive analysis
- Drive customer communication during critical events
- Identify maintain and create documentation for all varieties of corner case scenarios and troubleshooting workflows and assist with the creation of tutorials howto videos and other technical materials for the CoreWeave customer community
- Drive projects that improve supportrelated processes and our customers technical support experience
- Assist with the training and development of new hires
- Plan organize and manage tasks resources and timelines across teams to accomplish work accurately and on time
- Provide hightouch assistance to highest Tier customers build an indepth understanding of most pressing customer issues and act as an advocate for such issues with our internal teams
Wondering if youre a good fit We believe in investing in our people and value candidates who can bring their own diversified experiences to our teams even if you arent a 100% skill or experience match. Here are a few qualities weve found compatible with our team. If some of this describes you wed love to talk.
Minimum Qualifications
- Youre an excellent communicator (both written and verbal)
- You love to solve problems and have an aptitude for identifying technical issues and developing appropriate solutions
- You have a working knowledge of basic Linux system administration networking and storage
- You have a good understanding of distributed computing environments and methodologies including storage volumes private networks load balancers and virtual machines
- Youre familiar with HighPerformance Computing (HPC) system administration
- You have some experience with Kubernetes & Docker
- Youre proficient with Shell and/or Python scripting
- You have a solid understanding of virtualization and cloud computing (Hypervisors VMware Xen)
- You have some experience with Windows sysadmin
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $80000 $105000 Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. This position also includes a discretionary bonus equity and a comprehensive benefits package.
What We Offer
The range weve posted represents the typical compensation range for this role. To determine actual compensation we review the market rate for each candidate which can include a variety of factors. These include qualifications experience interview performance and location.
In addition to a competitive salary we offer a variety of benefits to support your needs including:
- Medical dental and vision insurance 100% paid for by CoreWeave
- Companypaid Life Insurance
- Voluntary supplemental life insurance
- Short and longterm disability insurance
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Mental Wellness Benefits through Spring Health
- FamilyForming support provided by Carrot
- Paid Parental Leave
- Flexible fullservice childcare support with Kinside
- 401(k) with a generous employer match
- Flexible PTO
- Catered lunch each day in our office and data center locations
- A casual work environment
- A work culture focused on innovative disruption
Our Workplace
While we prioritize a hybrid work environment remote work may be considered for candidates located more than 30 miles from an office based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration
California Consumer Privacy Act California applicants only
CoreWeave is an equal opportunity employer committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information.
As part of this commitment and consistent with the Americans with Disabilities Act (ADA) CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process unless such accommodation would cause an undue hardship. If reasonable accommodation is needed please contact:
Employment Type
Full Time
