Cloud Support Engineer - Tech Lead
Cloud Support Engineer - Tech Lead
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$ 175000 - 225000
1 Vacancy
Job Description
CoreWeave is the AI Hyperscaler delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant efficient and resilient solutions for accelerated computing. Since 2017 CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.
As the leader in the industry we thrive in an environment where adaptability and resilience are key. Our culture offers careerdefining opportunities for those who excel amid change and challenge. If youre someone who thrives in a dynamic environment enjoys solving complex problems and is eager to make a significant impact CoreWeave is the place for you. Join us and be part of a team solving some of the most exciting challenges in the industry.
CoreWeave powers the creation and delivery of the intelligence that drives innovation.
About the Role:
As a CoreWeave Cloud Support Engineer (CSE) Tech Lead you will elevate the technical aptitude of the Cloud Support Engineering team helping to guide and mentor your peers while ensuring they deliver fast and accurate resolutions to complex challenges. You will focus on enabling the team through realtime guidance training and process improvements stepping in handson as needed to ensure the highest standards of client support. Youll collaborate closely with leadership to implement best practices refine troubleshooting methodologies and advocate for the tools needed to succeed.
What Youll Do:
- Enable Team Growth and Excellence:
- Guide and mentor team members in building their technical skills and troubleshooting capabilities across all disciplines CoreWeave supports.
- Provide realtime feedback and coaching reviewing tickets to identify improvement opportunities and ensure quality assurance (QA).
- Develop and deliver training sessions to improve the teams proficiency and efficiency in resolving customer issues.
- Collaborate with Leadership and Engineering:
- Work with engineering leadership including support to identify gaps in processes or tools that impact the teams ability to support clients effectively.
- Advocate for new tools and technologies to better enable the support teams work.
- Participate in discussions with engineering leadership to surface trends in client issues and recommend improvements to CoreWeaves products and infrastructure.
- Drive Technical and Process Improvements:
- Help design and implement troubleshooting best practices to ensure fast accurate client resolutions.
- Contribute to refining processes workflows and playbooks for handling complex customer challenges.
- Serve as a technical escalation point for highpriority escalations or complex cases modeling effective problemsolving approaches.
- Knowledge Sharing and Documentation:
- Lead the creation of knowledgesharing resources including documentation tutorials and howto guides.
- Enhance the support teams knowledge of CoreWeaves products and services through continuous learning initiatives.
Wondering if youre a good fit We believe in investing in our people and value candidates who can bring their own diversified experiences to our teams even if you arent a 100% skill or experience match. Here are a few qualities weve found compatible with our team. If some of this describes you wed love to talk.
Minimum Qualifications:
- Proven expertise in Kubernetes containerized environments and distributed systems.
- Exposure to CoreWeaves technical disciplines including networking load balancing storage volumes observability node management HighPerformance Computing (HPC) and Linux system administration.
- Proven ability to mentor team members foster technical growth and improve teamwide capabilities through guidance and feedback.
- Previous experience with training coaching and creating onboarding materials.
- Strong troubleshooting skills with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes.
- Demonstrated success collaborating with crossfunctional teams to refine workflows implement best practices and advocate for necessary tools or process changes.
- Excellent written and verbal communication skills with a track record of simplifying complex concepts for diverse audiences.
- Strong technical presentation skills with experience delivering precise engaging and informative presentations to technical and nontechnical audiences effectively showcasing complex concepts and solutions.
- Expertlevel scripting skills (e.g. Golang Python or Shell) to assist with troubleshooting or automation.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $175000$225000. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. This position also includes a discretionary bonus equity and a comprehensive benefits package.
What We Offer
The range weve posted represents the typical compensation range for this role. To determine actual compensation we review the market rate for each candidate which can include a variety of factors. These include qualifications experience interview performance and location.
In addition to a competitive salary we offer a variety of benefits to support your needs including:
- Medical dental and vision insurance 100% paid for by CoreWeave
- Companypaid Life Insurance
- Voluntary supplemental life insurance
- Short and longterm disability insurance
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Mental Wellness Benefits through Spring Health
- FamilyForming support provided by Carrot
- Paid Parental Leave
- Flexible fullservice childcare support with Kinside
- 401(k) with a generous employer match
- Flexible PTO
- Catered lunch each day in our office and data center locations
- A casual work environment
- A work culture focused on innovative disruption
Our Workplace
While we prioritize a hybrid work environment remote work may be considered for candidates located more than 30 miles from an office based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration
California Consumer Privacy Act California applicants only
CoreWeave is an equal opportunity employer committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information.
As part of this commitment and consistent with the Americans with Disabilities Act (ADA) CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process unless such accommodation would cause an undue hardship. If reasonable accommodation is needed please contact:
Required Experience:
Staff IC
Employment Type
Full Time
