Cloud Support Engineer - Tech Lead
Cloud Support Engineer - Tech Lead
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$ 143000 - 191000
1 Vacancy
Job Description
CoreWeave is the AI Hyperscaler delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant efficient and resilient solutions for accelerated computing. Since 2017 CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.
As the leader in the industry we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If youre someone who thrives in a dynamic environment enjoys solving complex problems and is eager to make a significant impact CoreWeave is the place for you. Join us and be part of a team solving some of the most exciting challenges in the industry.
CoreWeave powers the creation and delivery of the intelligence that drives innovation.
About the Role:
As a CoreWeave Cloud Support Engineer (CSE) Tech Lead you will elevate the technical aptitude of the Cloud Support Engineering team helping to guide and mentor your peers while ensuring they deliver fast and accurate resolutions to complex challenges. You will focus on enabling the team through real-time guidance training and process improvements stepping in hands-on as needed to ensure the highest standards of client support. Youll collaborate closely with leadership to implement best practices refine troubleshooting methodologies and advocate for the tools needed to succeed.
What Youll Do:
- Enable Team Growth and Excellence:
- Guide and mentor team members in building their technical skills and troubleshooting capabilities across all disciplines CoreWeave supports.
- Provide real-time feedback and coaching reviewing tickets to identify improvement opportunities and ensure quality assurance (QA).
- Develop and deliver training sessions to improve the teams proficiency and efficiency in resolving customer issues.
- Collaborate with Leadership and Engineering:
- Work with engineering leadership including support to identify gaps in processes or tools that impact the teams ability to support clients effectively.
- Advocate for new tools and technologies to better enable the support teams work.
- Participate in discussions with engineering leadership to surface trends in client issues and recommend improvements to CoreWeaves products and infrastructure.
- Drive Technical and Process Improvements:
- Help design and implement troubleshooting best practices to ensure fast accurate client resolutions.
- Contribute to refining processes workflows and playbooks for handling complex customer challenges.
- Serve as a technical escalation point for high-priority escalations or complex cases modeling effective problem-solving approaches.
- Knowledge Sharing and Documentation:
- Lead the creation of knowledge-sharing resources including documentation tutorials and how-to guides.
- Enhance the support teams knowledge of CoreWeaves products and services through continuous learning initiatives.
Wondering if youre a good fit We believe in investing in our people and value candidates who can bring their own diversified experiences to our teams even if you arent a 100% skill or experience match. Here are a few qualities weve found compatible with our team. If some of this describes you wed love to talk.
Minimum Qualifications:
- Proven expertise in Kubernetes containerized environments and distributed systems.
- Exposure to CoreWeaves technical disciplines including networking load balancing storage volumes observability node management High-Performance Computing (HPC) and Linux system administration.
- Proven ability to mentor team members foster technical growth and improve team-wide capabilities through guidance and feedback.
- Previous experience with training coaching and creating onboarding materials.
- Strong troubleshooting skills with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes.
- Demonstrated success collaborating with cross-functional teams to refine workflows implement best practices and advocate for necessary tools or process changes.
- Excellent written and verbal communication skills with a track record of simplifying complex concepts for diverse audiences.
- Strong technical presentation skills with experience delivering precise engaging and informative presentations to technical and non-technical audiences effectively showcasing complex concepts and solutions.
- Expert-level scripting skills (e.g. Golang Python or Shell) to assist with troubleshooting or automation.
The base salary range for this role is $143000 to $191000. The starting salary will be determined based on job-related knowledge skills experience and market location. We strive for both market alignment and internal equity when determining addition to base salary our total rewards package includes a discretionary bonus equity awards and a comprehensive benefits program (all based on eligibility).
What We Offer
The range weve posted represents the typical compensation range for this role. To determine actual compensation we review the market rate for each candidate which can include a variety of factors. These include qualifications experience interview performance and location.
In addition to a competitive salary we offer a variety of benefits to support your needs including:
- Medical dental and vision insurance - 100% paid for by CoreWeave
- Company-paid Life Insurance
- Voluntary supplemental life insurance
- Short and long-term disability insurance
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Ability to Participate in Employee Stock Purchase Program (ESPP)
- Mental Wellness Benefits through Spring Health
- Family-Forming support provided by Carrot
- Paid Parental Leave
- Flexible full-service childcare support with Kinside
- 401(k) with a generous employer match
- Flexible PTO
- Catered lunch each day in our office and data center locations
- A casual work environment
- A work culture focused on innovative disruption
Our Workplace
While we prioritize a hybrid work environment remote work may be considered for candidates located more than 30 miles from an office based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration
California Consumer Privacy Act - California applicants only
CoreWeave is an equal opportunity employer committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information.
As part of this commitment and consistent with the Americans with Disabilities Act (ADA) CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process unless such accommodation would cause an undue hardship. If reasonable accommodation is needed please contact: .
Export Control Compliance
This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information applicant must either be (A) a U.S. person defined as a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (green card holder) (iii) refugee under 8 U.S.C. 1157 or (iv) asylee under 8 U.S.C. 1158 (B) eligible to access the export controlled information without a required export authorization or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may for legitimate business reasons decline to pursue any export licensing process.
Required Experience:
Staff IC
Employment Type
Full Time
