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The Sr. Business Consultant Business Strategy and Operations at Visa plays a crucial role in driving the success and growth of the Client Services (CS) organization. This individual will join the newly created Strategic Initiatives and Transformation Office (SITO) in CS a team established to support the functions top priorities and shape CSs multiyear strategy. They will collaborate closely with various teams within CS and from other parts of Visa to help define and execute and the CS Strategy and manage Business Operations such as target setting performance reporting financials and driving business insights. This leader is expected to operate as an integrated partner across Client Services and will interact with senior executives on the CSLT.
Responsibilities:
Serve as a thoughtpartner on highpriority strategic issues and projects initiate / manage strategic CS or SITO initiatives to address requests from Executive Leadership Corporate Teams (for e.g. Corp Strategy Transformation Office) CS Leadership Team
Support in the coordination of QBR reviews between the Head of CS and their direct reports (Regional and Global teams) to review business performance.
Develop frameworks and processes to drive the design and development of OKRs for CS
Drive CS and nonCS partners to continually enhance quality of insights from data / metrics
Establish maintain and continually enhance governance around OKRs and steer organization to prioritize on the highest valueadd activities
In partnership with Finance support with development of budget for CS and SITO providing strategic support on investment prioritization and allocation.
Monitor financial performance and outlook (headcount profees and travel) develop plan to coursecorrect / seek additional investment etc.
Proactively identify opportunities for process improvement and automation across SITO and CS teams and other CS partners as needed to explore and deliver solutions
As needed serve as delegate for Snr Director Business Strategy & Ops across all areas of responsibility and in all forums / meetings
Personal Characteristics
Transformational leader who possesses a growth mindset and is eager to take on new challenges
Agile and comfortable adapting to change ambiguity and different environments
Selfstarter with a bias toward action and focus on overcoming barriers and finding solutions
Proactive in identifying areas and workstreams with valueadd engagement opportunity
Ability to influence peers and senior leaders across the team
An audiencecentric approach to all interactions and deliverables
Transparent in communication
Good judgment ability to operate independently and knowing when / how much to involve leadership
Decisive with ability to balance big picture and details in decision making
Very strong attention to detail
Selfconfident with an authentic style that quickly earns trust from partners and leadership
Exceptional personal accountability and the highest of ethical standards
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications:
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 510% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 127400.00 to 184900.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Fulltime
Full-time