(USA) Outbound Coach

Position Summary...

What youll do...

Effectively leads and develops teams through teaching training and actively listening to associates. Tours the store and provides feedback (Tourto Teach); engages and collaborates with associates at all levels regarding store operations technology use business objectives merchandising and company direction. Introduces and leads company transformation initiatives establishes clear expectations and guidelines for the implementation of business solutions and successfully communicates business objectives to and exhibits great customer service standards to store associates by adhering to and practicing the One Best Way (OBW) service model. Manages and supports customer service efforts (such as store of the community and community outreach programs) ensuring that customer needs complaints and issues are addressed successfully. Develops and implements corrective action plans and leads process improvement efforts to guarantee a highquality customer to the financial performance and sales of the designated store area by examining and evaluating profit and loss (P&L) statements managing and assisting in budgeting forecasting and controlling expenses in the allocated business area to ensure they are indexed to sales. Monitors and guarantees the proper functioning of inventory and operational processes. Develops and implements action plans to control shrink and ensure the business areas sales and profit goals are that automation equipment is running effectively by monitoring product flow through the system tending to automated equipment and taking steps to address freight flow and resetting equipment. Interacts with and monitors automated equipments computerbased interfaces notifies and assists an appropriate maintenance team or vendor with unresolved jams or equipment failures and follows and executes Lockout/Tagout procedures surrounding automation Picking Replenishment and Staging operations; providing tool free maintenance of the equipment; clearing faults and swapping out equipment components; resolving basic software errors; acting as main point of contact to address site incidents requiring attention; facilitating escalation of incidents that cannot be resolved at the in key communication forums to keep abreast of updates; documenting and communicates back lessons learned and continuous improvement recommendations to MarketFullfillment Center technology completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring belonging compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and : Supervise Associates: Provides specific honest accurate and timely feedback on associate performance. Assigns tasks to associates that fit their skill levels and maximize team performance. Uses people processes (for example selection development performance evaluation) to ensure effective associate performance. Recruits and hires the associates needed to meet business requirements. Teaches guides and assists in the development of : Use Appropriate Judgment: Identifies reviews and applies policies and procedures to make informed judgments. Identifies and uses facts information and expertise to set priorities and make informed decisions. Uses data and evidence to determine the causes of problems and develop solutions to address Centered: Focus on the Customer/Member: Reviews customer/memberfocused data and adjusts performance to address findings. Promotes and supports associate efforts to exceed customer/member expectations. Informs associates on how to identify and locate resources to meet the diverse needs of customers/ and Results: Manage Execution and Results: Holds associates accountable for completing work within expectations and time requirements. Plans and manages own and others time based on business priorities and follows up to ensure all work requirements are completed in a timely and accurate manner. Identifies and obtains the resources needed to complete projects. Encourages associates to strive for excellence efficiency and quality in work and Improvement: Plan and Pursue TeamBased: Improvement Coordinates and aligns planning with organizational initiatives and direction. Looks at work plans and makes changes as needed to achieve team or work group objectives. Sets realistic timelines for goal accomplishment. Improves work processes and practices to increase performance and and Communicate: Increase Commitment: Promotes ideas and links them to business needs and benefits. Builds trusting cooperative relationships and alliances with others inside and outside of the organization. Effectively communicates clear uptodate information on business plans and priorities (for example change initiatives). Shares experience and ideas with associates across the and Compliance: Manage Ethics and Compliance: Instructs associates on how to act in accordance with policies and procedures and supports their efforts in doing so. Ensures associates demonstrate the highest standards of integrity and ethics in work situations. Corrects ethical and compliance issues enforcing compliance and administering appropriate consequences as : Quickly Adapt: Demonstrates creativity and strength in the face of change obstacles and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities challenges and responsibilities. Seeks exposure to new ideas and perspectives. Helps associates adjust to and develop the capabilities needed to implement organizational change : Communicates PSP sustainability values and goals (for example energy reduction waste reduction sustainable products) to Associates throughout the Club/area of responsibility ensuring their understanding of the importance and impact of these initiatives and connects PSP initiatives to the Club/area of responsibility goal. Recommends ideas or approaches based on PSP sustainability values and goals that would further improve operations and outcomes. Uses sustainability information to promote organizational success while improving social economic and environmental practices. Teaches Associates in area of responsibility how to handle and respond to community partners; questions and concerns regarding PSP sustainability values efforts and goals including steps to take when they dontknow the answer to give. Provides advice and guidance to Associates on those behaviors and actions that are consistent with PSP sustainability values and goals (for example reducing waste saving energy demonstrating workrelated Personal Sustainability Practices).Associate Engagement: Ensures Associates understand and participate in the grass roots process yearround. Ensures Associates implement action plans developed in response to Associate Opinion Survey results and tracks these efforts over time. Implements programs designed to support and enhance Associate health and wellbeing by taking action to minimize or eliminate problematic issues. Encourages and rewards Associate engagement behaviors that contribute to the achievement of Facility and own goals. Consistently promotes the importance and value of Associate engagement by implementing processes and practices designed to improve engagement and enhance : Identifies up and coming and highperforming talent including diverse talent and provides for accelerated development opportunities. Demonstrates awareness and value of diverse teams by creating and maintaining an environment of objectivity open communication and respect. Implements and supports strategies and initiatives that build highperforming diverse and inclusive teams. Actively supports formal belonging goal requirements.

At Walmart we offer competitive pay as well as performancebased bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and companypaid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include shortterm and longterm disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.

You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable.

For information about PTO see Better U is a Walmartpaid education benefit program for fulltime and parttime associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and shortform certificates. Tuition books and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility see .

The annual salary range for this position is $65000.00$80000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

Regional Pay Zone (RPZ) (based on location)

Complex Structure (based on external factors that create challenges)

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

2 years of college; OR 1 years retail experience and 1 years supervisory experience; OR 2 years general work experience and 1 years supervisory experience.

Associates will be required to attend and successfully complete all jobrequired trainings and assessments (for example Academy trainings Open Door trainings etc.).

For facilities that sell only ammunition and have state specific requirements I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

2 years general work experience supervising 5 or more direct reports to include the responsibility of performance management mentoring hiring and firing. Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University Experience in managing 24 hour operations is a plus

Primary Location...

3315 S Campbell Ave Springfield MOUnited States of America