Software Engineering Manager, Member
Software Engineering Manager, Member
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
**Onsite in our SF office 1x per week
The Role
We are looking for an Engineering Manager to lead the AI Support Chat engineering team at SoFi. You will work in a highly collaborative environment engaging closely with crossfunctional Product Design and Engineering teams. Youll also be involved in the entire product lifecyclefrom ideation through deployment with continuous improvement at every stage.
In this role you will play a pivotal role in supporting our members financial journeys by developing an intelligent conversational AIpowered chat interface. This system will help streamline support queries from members helping answer critical questions around their finances. Chat is a critical component of how members interact with SoFi and building it will require a membercentric approach. In this role you will be responsible for the backend systems and web/mobile user experience that support the member facing chat experience. Youll also collaborate companywide to centralize support knowledge and processes.
As the engineering manager for the area you will own fullstack technical planning roadmap and delivery for your teams including team building and performance management. You will collaborate with product design and business leaders to define the product and technical strategy for our member conversational experience.
Key Responsibilities
- Manage a team of Engineers focused on supporting the AI Support Chat product across various platforms
- Own the planning technical output and delivery for the engineering team
- Maintain a highperforming team by setting a high bar for hiring and performance and effectively coaching team members for continued growth.
- Shape and support the team culture with an emphasis on continual improvement learning and fun
- Establish and leverage strong relationships across the department and crossfunctional leadership team.
- Take initiative and produce timely results in a fastpaced and sometimes ambiguous environment
- Facilitate the definition of project scope deliverables and goals by closely working with product design and business.
- Monitor and understand the key metrics governing your product area with an eye toward continuously improving them through ongoing product innovation
Requirements
- A BS Degree or equivalent from a fully accredited college or university is preferred.
- As a bonus in a technical field
- 6 years of experience designing building and operating scalable missioncritical systems
- Experience managing engineers
- Proven experience in collaborative coding environments including design refinement code reviews and pull request management
- Solid programming skills ideally with a modern web stack and relational databases.
- Demonstrated experience in hiring training motivating monitoring and coaching team members.
- Willingness to roll up your sleeves collaborate with others and get stuff done
- Strong sense of responsibility; driving initiatives from inception to completion
- Experience with Agile SDLC methodologies
Nice to haves
- Experience working with or leading full stack teams (backend web mobile)
- Exposure to highly regulated environments
- Experience building systems in the Fintech space
- Experience working with various emerging LLM technologies including RetrievalAugmented Generation (RAG) prompt engineering or AI agents.
- Previous experience building platformlevel frameworks and components in a large codebase
Required Experience:
Manager
Employment Type
Full Time
