Lead Consultant - SCP Operations Manager

Job Title: SCP Operations Manager

GCL: E

Introduction to role

The Scientific Computing Platform (SCP) is a foundational capability for HPC and scaled computing solutions. Embedded within the Research D&A organization it is central to analytics products focused on computational chemistry imaging multiOMICs structural biology data science and AI. The SCP team is accountable for the endtoend delivery of highperformance analytics products with an emphasis on the HPC experience. We combine modern HPC with a powerful DevOps stack and cloudnative technologies to power research and development at AstraZeneca.

Accountabilities

We are seeking a passionate Technical Lead for Operations and Support to join our distributed team. The successful candidate will have oversight of all first and secondline support activities for scientific computing services including HPC job scheduling scientific applications and webbased analytics portals. You will represent the platform to our scientists seek to understand user experience and changing requirements and ensure that the platform is constantly adapting and improving. This crucial role has responsibility for daily operations from physical assets through to the private cloud platform and userfacing applications and services. You will own the service desk and operations team remit and prioritization and participate in regular coordination with SCP Tech Leads representing other areas of the platform and product offerings.

What youll do:

• Oversee the platforms daily IT Service Management processes operations and user support

• Lead and drive the team in good IT service management practices

• Ownership of operational processes across the platform including Incident Management Problem Management and Change Management

• Continually improve the overall user experience considering ease of use availability of computing resources and quality of technical support

• Continually optimize define and document operational procedures drawing from established frameworks such as Site Reliability Engineering Lean and ITIL

• Responsibility for enterprise service management in ServiceNow

• Lead change processes including testing preparation and multichannel communication to users and partners

• Establish and monitor operational metrics representing platform health and set Service Level Objectives to define delivery expectations

• Shape the development of operational dashboards telemetry and alerting

Essential Skills/Experience

• Extensive experience as a leader and individual contributor in enterprise IT services operational and support roles

• ITIL certification

• Evidence of pragmatic application of ITIL in a dynamic research computing environment

• Knowledge of scalable computing architectures and scientific application management in a highperformance computing environment

• Experience in managing IT infrastructure including assets vendor support contracts and license management

• Solid foundation in DevOps processes configuration management and agile methodologies

• Strong problemsolving skills and a continuous improvement approach

• Ability to create highquality communications or documentation for both technical and nontechnical audiences

• Demonstrable experience in incident response problem resolution and root cause analyses to prevent a recurrence

• Experience in auditing utilization analysis and report generation for IT services and shared systems

• Strong drive for automation and the creation of selfservice offerings

Desirable Skills/Experience

• Site Reliability Engineering

• Experience in healthcare or pharmaceutical domains

• Expertise with the Linux operating system as a user or administrator

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire lifechanging medicines. Inperson working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Join a team with the backing and investment to win! Youll be working with cuttingedge technology. This marriage between our purposeful work and the use of hightech platforms is what sets us apart. Lead the way in digital healthcare. From exploring data and AI to working in the cloud on new technologies. Join a team at the forefront. Help shape and define the technologies of the future with the backing you need from across the business.

Ready to make an impact Apply now!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industryleading skills. We believe that the more inclusive we are the better our work will be. We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics. We comply with all applicable laws and regulations on nondiscrimination in employment (and recruitment) as well as work authorization and employment eligibility verification requirements.