NOC Operations Engineer 12m FTC
NOC Operations Engineer 12m FTC
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Job Description
This hybrid role offers a great balance of home and office working. Youll join your colleagues in your local office at least 2/3 days a week.
As the UKs largest fibreonly network and its only proven wholesale challenger were busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet our network is greener more reliable and ready for the future. The products we provide over it not only lead the market on speed value and service they help businesses to innovate provide entire communities with a better foundation for their digital lives and support economic growth locally and nationally.
What does that mean for you The opportunity to make internet connections (and daily life) a whole lot better for a lot of people!
Joining us as a NOC Operations Engineer 12m FTC
As a NOC Operations Engineer youll install maintain monitor and troubleshoot customer and core network services including routers circuits firewalls and servers. From our Network Operations Centre youll oversee critical infrastructure swiftly addressing issues to ensure high service availability. Youll also support managed services for business customers resolving escalated issues efficiently.
Youll receive a salary of up to 48000 a performance related bonus and a range of benefits to support you across your financial physical and mental wellbeing.
This is some of what you can expect to be doing:
- Installing maintaining and troubleshooting network infrastructure including routers circuits firewalls and servers
- Proactively monitoring network performance using advanced monitoring tools identifying faults and taking action to resolve them
- Responding to alerts from core links and addressing network issues promptly to maintain uptime
- Managing escalated issues from the Tech Support Centre (TSC) for investigation and resolution
- Supporting managed services for business customers ensuring seamless connectivity and reliability
- Coordinating with field engineers for handson troubleshooting when required
What youll bring to the role
Youll be a proactive and technically skilled network engineer with handson experience in monitoring and maintaining highperformance network environments. Youll also have:
- Experience with Cisco IOS and IP routing protocols (e.g. BGP ISIS)
- Proven background in 1st/2nd Line Network Support and Data Centre environments
- Strong understanding of BGP (Border Gateway Protocol) and its role in network routing
- The ability to monitor identify and resolve network issues swiftly and effectively
- Excellent communication skills to handle escalations and collaborate with internal teams
Diversity Inclusion & Belonging
Were a Times Top 50 Employer for Gender Equality. Were endorsed by WORK180 and were a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and were a Disability Confident Employer. Working together with our Employee Networks were wholly committed to ensuring that our peoples voices are heard and that everyone feels a sense of belonging and pride to be a part of CityFibre. If youd like to explore our culture and values check out The CityFibre Way.
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave a day off on your birthday a day off to support a charity or organisation of choice a range of wellbeing and savings initiatives including private medical insurance and supportive family friendly and menopause policies.
Qualifications :
CCNA or equivalent Juniper/Nokia certification
ITIL Foundation or higher qualification
Experience with multivendor environments (Juniper/Nokia/Cisco MPLS)
Exposure to GPON XGSPON Ethernet Firewalls SoGEA/DSL and related technologies
Additional Information :
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed starting with our recruitment process. No matter your background family or carer status ethnicity sexual orientation religion age disability gender or gender identity we welcome your application. If you need any support or reasonable adjustments throughout the application process please email us at We want to help!
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed starting with our recruitment process. No matter your background family or carer status ethnicity sexual orientation religion age disability gender or gender identity we welcome your application. If you need any support or reasonable adjustments throughout the application process please email us at We want to help!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
