Content Designer
Content Designer
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Job Description
We strongly encourage applications from people of colour the LGBTQ community people with disabilities neurodivergent people parents carers and people from lower socioeconomic backgrounds.
If theres anything we can do to accommodate your specific situation please let us know.
About Cleo
Most people come to Cleo to do work that matters. Every day we empower people to build a life beyond their next paycheck building a beloved AI that enables you to forge your own path toward financial wellbeing.
Backed by some of the most wellknown investors in tech weve reached millions of people to support them throughout their financial lives from their first paycheck to their first home and beyond. Were hitting headlines too. This year Forbes named us as one of their Next Billion Dollar Startups and we were crowned the Hottest Tech Scaleup at the Europas.
Follow us on LinkedIn to keep up to date with new product features and insights from the team.
The Role
A chatfirst product Cleo is right on the cutting edge of AI design creating brand new technologies to capitalise on the remarkable recent advancements in this space.
As a Content Designer youll be responsible for solving design challenges through words concepts systems and terminology. At Cleo this often means (but is not limited to) creating new chat experiences helping train large language models on our uniquely irreverent tone of voice and working alongside an incredible team to build one of the most powerful AIs in the world with the unique personality to match.
Currently we are looking for a Content Designer to join our Builder teams though you may also work on other areas of the Builder product is a regulated space so understanding compliance and regulations is needed!
What Youll Be Doing
- Collaborating with product designers researchers analysts and developers to create products that improve how people manage their money.
- Designing content for new conversational flowswhether thats jokes for modes like roast and hype or creating financial insights to help people budget better or spend more wisely.
- Gathering and creating data to help train our large language model on Cleos distinct tone of voice.
- Analysing user asks to improve Cleos understanding of their questions and needs.
- Coordinating with researchers and product designers to identify limitations of our current tooling and helping to improve them.
What Were Looking For
Attributes
- Strong mentorship and team collaboration skillsyou actively share best practices and help junior members grow.
- The confidence to champion your work and persuade stakeholders on UX writing decisions while knowing when to compromise.
- Exceptional communication skillsyou can clearly articulate problems and solutions and give/receive constructive feedback effectively.
Experience:
- A degree in an area related to English Linguistics Communications Psychology Business Tech etc
- A passionate writer with an interest in writing for usercentred products
- A desire to learn this is a varied role working closely with data scientists and AI so an interest in new technologies is really important though training will be provided
- A collaborative approach to writing at least once a week we get together as a team to throw ideas out and try and write lines for the app
- An ability to adapt to different writing styles voices and mediums
- Strong proofreading and editing skills
- Content Expertise: Youre a Content Design expert with a portfolio that demonstrates a mastery of writing for digital experiences.
- Tone and Voice: You know the Cleo tone of voice so well its second nature. You understand the nuances of US audiences and can adapt language to resonate effectively.
- Technical KnowHow: Youre confident using design language and terminology
- Strategic Thinking: You align Content Design with company OKRs and proactively connect your decisions to Cleos broader strategic goals.
- DataDriven: You use evidence data and research to inform your writing decisions.
How long will the process take
We aim to move as fast as possible. Usually 23 weeks is enough time for us all to get know each other.
Step 1: An initial call with a member of our Talent team to find out more about your experience and why you want to work at Cleo
Step 2: A 45 mins call with one of our Lead Content Designers to talk through your writing experience and approach and tell you more about Cleos content design team
Step 3: A 60 mins task interview working in collaboration with a couple of our content designers
Step 4: A final 45 mins behavioural interview based around Cleos values
What do you get for all your hard work
- A competitive compensation package with regular reviews.
- Work at one of the fastestgrowing tech startups backed by top VC firms like Sofina Balderton & EQT Ventures.
- A clear progression plan. We want you to keep growing. That means trying new things leading others challenging the status quo and owning your impact. Always with our complete support.
- Flexibility: We treat you as humans first employees second. Because we cant fight for the worlds financial health if were not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleons to deliver their best work giving you the autonomy to structure your day around morning dropoffs to school or daily dog walks.
- Hybridfirst: Join our hybridfirst team where we blend the best of both remote and inoffice work. We expect our team members who live in London to be at the office 12 times a week. On Thursdays we buy you lunch but you can come to the office on whichever days work best for you! Remote work is ok too in UK or US East Coast time zones.
- Other benefits;
- 25 days annual leave a year public holidays ( an additional day for every year you spend at Cleo)
- Check out our new benefits package here: employermatched pension in the UK
- Companywide performance reviews every 8 months e.g every 2 terms in line with our termly cycles (JanApril MayAug SeptDec):
- Generous pay increases for highperformers and highgrowth team members
- Equity topups for team members getting promoted
- Private Medical Insurance via Vitality dental cover and life assurance
- Enhanced parental leave
- 1 month paid sabbatical after 4 years at Cleo
- Regular socials and activities online and inperson
- Well pay for your OpenAI subscription
- Online mental health support via Spill
- And many more!
Employment Type
Full Time
