Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Join Our Team as a Customer Service Rep at HomePro
Join HomePro a leader in home automation security and entertainment solutions. With over two decades of growth and innovation we are committed to delivering exceptional service and cuttingedge technology. If youre passionate about helping customers and working in a dynamic team environment this is the perfect opportunity for you!
Why Join HomePro
- Fulltime position with a 10 AM 7 PM shift (Sundays off)
- 401K with company match for your future
- Free onsite gym for employee wellness
- Paid Time Off (PTO) & Company Holidays
- Employee Discounted Monitoring Plan
- Benefits after 60 days including medical dental and vision
- Competitive starting wage
Key Responsibilities
- Customer Assistance Be the friendly voice helping customers with inquiries and product guidance.
- Order Processing Accurately process customer orders and address special requests.
- ProblemSolving Handle customer concerns with professionalism and find effective solutions.
- Product Knowledge Stay up to date on the latest home technology trends and explain features in an easytounderstand way.
- Team Collaboration Work with sales technical support and logistics teams to ensure smooth customer experiences.
- Record Keeping Maintain accurate customer records in our service system.
- Customer Feedback Gather valuable input from customers to help improve products and services.
- Additional responsibilities as assigned by the manager.
Requirements
- Customer Service Experience Previous experience in a customer service role required (tech or home improvement industry is a plus).
- Tech Enthusiast Passion for home technology smart home systems and security solutions.
- Strong Communication Ability to explain technical concepts clearly in both verbal and written forms.
- ProblemSolving Skills Ability to analyze customer issues and deliver effective solutions.
- Empathy & Patience A positive and understanding attitude when helping customers.
- Multitasking Abilities Handle multiple inquiries and tasks efficiently.
- Team Player Work collaboratively with colleagues to achieve company goals.
- TechSavvy Comfortable using customer service software databases and tools.
- Education High school diploma or equivalent required. Additional education is a plus.
- Bilingual skills are a major plus!
Apply Today!
Join the HomePro team and be part of an exciting industry thats transforming the way people live. Apply now and help us create extraordinary customer experiences!
Job Type: Fulltime
Company Website:
*We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.*
TX DPS: B09309 Fire License: ACRM#228511 Electrical: TECL#32568
Employment Type
Full Time
