Sr Customer Service Representative
Sr Customer Service Representative
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USD 19 - 22
1 Vacancy
Job Description
Join Our Team as a Senior CSR at HomePro
Join HomePro a leader in home automation security and entertainment solutions. With over two decades of growth and innovation we are committed to delivering exceptional service and cuttingedge technology. If youre passionate about helping customers and working in a dynamic team environment this is the perfect opportunity for you!
Why Join HomePro
- Fulltime position with Sundays off
- 401K with company match for your future
- Free onsite gym for employee wellness
- Paid Time Off (PTO) & Company Holidays
- Employee Discounted Monitoring Plan
- Benefits after 60 days including medical dental and vision
- Competitive starting wage
Key Responsibilities
- Advanced Customer Assistance Handle escalated customer inquiries and complex situations with professionalism and care.
- Mentorship & Support Assist in training and supporting new or junior team members to ensure consistent customer service excellence.
- Order Processing Process orders adjustments and special customer requests accurately.
- Issue Resolution Investigate and resolve customer concerns efficiently and thoroughly.
- Expert Product Knowledge Stay current on the latest smart home and security technologies to guide customers confidently.
- CrossDepartment Collaboration Partner with sales tech support and logistics to ensure exceptional service across all touchpoints.
- Customer Insights Document feedback to help improve service delivery and inform product updates.
- Maintain accurate and timely records in our customer service system.
- Additional seniorlevel responsibilities as assigned by the manager.
Requirements
- Experience 3 years of customer service experience required preferably in technology home automation or security industries.
- Leadership Skills Experience mentoring or supporting a customer service team is highly preferred.
- TechSavvy Comfortable working with customer service software CRM platforms and support tools.
- Excellent Communication Strong written and verbal communication skills; ability to explain technical concepts clearly.
- ProblemSolving Expert Skilled at handling highstakes or sensitive customer issues.
- Empathy & Patience A calm understanding approach with customers at all times.
- Multitasker Capable of juggling multiple tasks and priorities in a fastpaced environment.
- Education High school diploma or equivalent required; further education is a plus.
- Bilingual skills are a major plus!
Apply Today!
Join the HomePro team and be part of an exciting industry thats transforming the way people live. Apply now and help us create extraordinary customer experiences!
Job Type: Fulltime
Company Website:
*We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.*
TX DPS: B09309 Fire License: ACRM#228511 Electrical: TECL#32568
Employment Type
Full Time
