Help Desk Technician
Help Desk Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Baxter Enterprises a fullservice supplier to the automotive plastics industry located in Winchester TN has an immediate opening in the Information Technology department for a HelpDesk Technician. If you want to be part of a great team in a fastpaced growing company this is the opportunity you have been waiting for! Our team members enjoy: a comprehensive benefit package competitive wages 401k with employer match paid vacation paid holidays education reimbursement program and corporate sponsored teambuilding events.
Summary of the position: responsible for delivering onsite support and technical expertise to ensure the efficient operations of computer systems networks and related IT infrastructure. This role involves trouble shooting hardware and software issues implementing solutions and providing excellent customer service including after hours availability and support for a 24/7 manufacturing facility.
Duties and responsibilities include:
- Respond to service requests and provide onsite assistance to endusers.
- Diagnose and resolve hardware software and network issues.
- Install configure and upgrade computer systems and software.
- Maintain detailed records of completed work entering timely notes for service tickets while in the field.
- Identify and resolve technical problems in a timely manner.
- Collaborate with remote support teams to escalate and resolve complex issues.
- Perform routine maintenance tasks such as system updates and patches.
- Conduct hardware repairs and replacement as needed.
- Assist endusers in understanding and utilizing IT resources effectively.
- Provide training on software applications and basic troubleshooting procedures.
- Maintain accurate records on onsite visits service requests and resolutions via ticketing in ConnectWise.
- Document hardware and software configurations for future reference
- Deliver excellent customer service ensuring a positive experience for endusers.
- Perform regular vehicle inspections and report required maintenance to Supervision.
- Communicate technical information in a clear and understandable manner.
- Collaborate with other team members and departments to achieve organizational goals.
- Create documentation to assist in troubleshooting.
- Participate in team meetings and knowledgesharing activities.
Qualifications and skills:
- Associate or bachelors degree in related field preferred
- CompTIA A or Network or equivalent experience or certification required
- Relevant Certifications (E.g. Security. Microsoft Certified Desktop Support Technician) are a plus
- 2 years of experience as a Field Service Technician or similar role
- Familiarity with various operating systems (Windows macOS Linux) and software applications
- Knowledge of networking concepts and protocols
- Experience with IT security practices
- Troubleshooting skills for software and Hardware
- Excellent Organizational and time management skills
- Strong attention to detail and priority management
- Effective communication and interpersonal skills conveying technical language to nontechnical users.
- Ability to Work Independently and Collaboratively within a team.
- A customeroriented approach with a focus on delivering highquality service.
- Ability to adapt to recent technologies and fast learner.
Physical requirements:
- Must maintain regular and predictable attendance including overtime and after hours support
- Must be able to lift/carry up to 50 pounds
- Must be able to walk climb stairs kneel squat bend use both hands both arms have good visual acuity to view computer screens letters numbers at close range
We offer a competitive wage/benefit package including medical dental vision life disability and supplemental insurances telemedicine vacation holidays 401(k) plan with employer percentage match gainsharing bonus potential.
Baxter Enterprises is an Equal Opportunity Employer and will make all employmentrelated decisions without regard to race color religion creed sex sexual orientation gender identity national origin age disability marital status familial status status with regard to public assistance membership or activity in a local commission protected veteran status or any other status protected by applicable law. EEO/AA/M/F/Vets/Disabled/DrugFree Workplace
Required Experience:
IC
Employment Type
Full-Time
