Customer Experience Manager
Customer Experience Manager
Posted on :
18-05-2025
Employer Active
1 Vacancy
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Job Description
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Training & development
- Vision insurance
- Company parties
- Free food & snacks
Were hiring for a fulltime Customer Experience Manager!
A Little About Us
Waterworks Aquatics is a premier swim school with 39 locations across California and Denver. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming techniques.
Summary of Position:
As a Customer Experience Manager you will oversee office operations ensuring efficient and highquality customer service. Youll ensure Waterworks aligns with its customer service vision by providing accurate information fostering engagement creating a memorable customer experience and maintaining a productive office environment. You will also be responsible for driving the overall growth and success of your center.
Primary Responsibilities:
- Provides constant feedback and development to Customer Experience Experts Senior Customer Experience Experts and Shift Leads.
- Ensures teams have clear responsibilities specific duties and projects assigned daily.
- Oversees proper execution of growth and retention tactics by team members.
- Ensures office flow/operations are in line with Waterworks standards at all times
- Keeps team members on task with the primary objective of helping families in person and on the phone.
- Manages current staffing levels to ensure the office is optimally staffed at all times and suggests areas where we can cut hours to keep expenses down when possible.
- Helps boost morale around the workplace and acts as a positive role model for others.
- Ensures team members complete continual training assignments on time and with a 100% pass rate.
- Oversees the onboarding process of new office team members and ensures training program is properly being executed with each trainee.
- Ensures weekly company meeting messages/objectives are effectively communicated to the team and are being executed each week.
General Qualifications:
- Minimum of a high school diploma
- 35 years experience in direct team management (required)
- 35 years experience in customer service (required)
- Certified in CPR (Adult Child Infant) AED and First Aid
- Must be able to work full time hours and one weekend day
- Must be goal driven and showcase ability to meet deadlines
- Must be a creative problemsolver and solutions oriented
- Must demonstrate impeccable follow through
- Must be able to communicate effectively with team members and families
- Must maintain a calm demeanor during periods of high volume or unusual events to keep the facility operating efficiently while still setting a positive example
- Must demonstrate a professional and confident demeanor with team members and families
- Must be able to lead by example and create a positive and fun working environment
Join Our Team! Heres Why:
- We offer competitive compensation and offer a bonus program because we like to reward hard work.
- Stable hours. Get the hours you need. Best of all get those hours while working in a fun and positive workplace.
- Additional benefits. We offer medical dental vision disability life insurance and 401K. We provide company sponsored events incentive programs team building events appreciation days and more.
Compensation: $70000.00 $75000.00 per year
Our Mission
Were looking for team members who are passionate about making a difference in childrens lives through swimming. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.
Our Culture
Our goal has always been to have more fun at work than at home. I know it sounds outrageous but its true! We like to bring on people that like to have fun and share common interests with those around them. The real you is what were looking for. Your personality traits and talents are what help us to connect with our families. You will not feel like youre punching the clock with this job.
Required Experience:
Manager
Employment Type
Full-Time
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