Support Coordinator II - Wound Care Clinic - Full Time - Days
Support Coordinator II - Wound Care Clinic - Full Time - Days
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Salary Not Disclosed
1 Vacancy
Job Description
The Support Coordinator is utilized in the Wound Care environment to help the throughput of patients within the clinic. They have direct patient interaction by performing registration responsibilities patient appointment scheduling telephone triage of patient calls and charge verification as needed.
ACCOUNTABILITIES
*All duties listed below are essential unless noted otherwise*
1. Demonstrates appropriate and efficient patient scheduling. Have an indepth knowledge of the EMR scheduling system to support clinical staff questions and change requests. Can troubleshoot and make scheduling adjustments as necessary. Be able to schedule patient appointments from the electronic referral list and link order appropriately. Documents all telephone encounters in the EMR.
2. Manages multiple priorities and work as part of the clinical team to facilitate patient throughput with close consideration to patient customer service.
3. Perform basic registration including the assignment of a hospital account record (HAR). Effectively check a patient into the clinic upon arrival and check them out at the end of their clinic visit. Print off and review the patients After Visit Summary pointing out care instructions and next appointments.
4. Employee should have a working knowledge of the hospital EMR for the retrieval of data for clinicians and providers. They should be able to scan documentation into the record.
5. Duties should be carried out utilizing all customer care training initiated by ProMedica.
Always offering assistance providing answers and communication with a pleasant affect and tone. All patients are to be treated with prompt and respectful service. Providing support to clinician providers and management as assigned. Able to facilitate communication of patient care with other clinic entities this includes faxing scanning and telephone communication.
6. Actively participates in implementing change to improve work environment work processes or patient care while actively supporting and participating in Quality Improvement processes.
7. Assumes an active role in daily operations by attendance at staff meetings inservices and other Center related activities.
8. Performs other duties as assigned.
Requirements
Education: High School or greater
Skills: Computer Skills Organizational Skills. Must be able to understand directions communicate and respond to inquiries; requires effective interpersonal skills. Must be able to input and retrieve information from computer.
Years of Experience: N/A
License: N/A
Certification: N/A
PREFERRED QUALIFICATIONS
Years of Experience: Hospital Registration Hospital or Medical Office Scheduling Customer Service
WORKING CONDITIONS
Personal Protective Equipment: N/A
Physical Demands: Must be able to move about hospital and between workstations.
The above list of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive.
Qualified applicants will receive consideration for employment without regard to race color national origin ancestry religion sex/gender (including pregnancy) sexual orientation gender identity or gender expression age physical or mental disability military or protected veteran status citizenship familial or marital status genetics or other status protected by applicable law.
Equal Opportunity Employer/DrugFree Workplace
Required Experience:
IC
Employment Type
Full-Time
