Service Writer
Service Writer
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Job Description
Essential Duties & Responsibilities
Assist with customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates
Open and close work orders in alignment with internal procedure timelines
Prepare quotes
Edit and update all work orders to ensure 100% capture of all billable items
Provide unit history to the service department for incoming repairs
Assist with Shop scheduling to ensure optimal efficiency and customer service
Support service supervisor by reviewing and distributing production work and shipment schedules to determine progress of work and completion dates and compiling reports on progress of work inventory levels costs and production problems.
Maintain and ensure work is being fed into the line in the correct sequence per schedule.
Ensure production data is being maintained appropriately and that the system reflects up to date status.
Ensure that work in progress WIP information is correct and that job orders are being closed in a timely manner.
Address issues when they arise aiming for minimum disruption track material shortages and provide immediate resolution.
Perform other duties as assigned.
Job Requirements & Qualifications
High school diploma or (GED)
Strong computer data entry and typing skills
Good verbal and written and communication skills
Strong organizational problem solving and timemanagement skills
Employment Type
Full-Time
