Front Desk Officer (3:00 PM â 11:00 PM Shift)- Hampton Inn & Suites, Stephenville, TX
Front Desk Officer (3:00 PM â 11:00 PM Shift)- Hampton Inn & Suites, Stephenville, TX
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Job Description
Job Title: Front Desk Officer (3:00 PM 11:00 PM Shift)
Location: Hampton Inn & Suites Stephenville TX
Reports To: Front Office Manager / General Manager
Schedule: Fulltime Evening Shift (3:00 PM 11:00 PM)
Job Summary:
As a Front Desk Officer for the 3 PM 11 PM shift at Hampton Inn & Suites Stephenville you are the first point of contact for our guests during the evening hours. You will provide exceptional customer service handle checkins and checkouts efficiently manage guest inquiries and ensure a welcoming and professional environment.
Key Responsibilities:
Greet guests warmly upon arrival and provide prompt courteous checkin and checkout services
Manage room reservations cancellations and modifications via the property management system (OnQ experience is a plus)
Answer phone calls respond to guest inquiries and handle guest requests in a timely and professional manner
Monitor lobby activity and maintain a clean organized front desk area
Verify guest identification process payments and handle cash and credit transactions securely
Coordinate with housekeeping and maintenance teams to ensure room readiness and resolve guest concerns
Handle minor guest complaints or escalate to management when necessary
Complete endofshift reports and daily audit tasks as required
Comply with hotel security safety and brand standards at all times
Qualifications:
High school diploma or equivalent required
Previous hotel front desk or customer service experience preferred
Excellent communication organizational and interpersonal skills
Ability to multitask in a fastpaced environment and stay calm under pressure
Basic computer literacy; experience with hotel property management systems preferred
Must be reliable punctual and available to work weekends and holidays as scheduled
Must be able to stand for extended periods and occasionally lift up to 25 lbs
Benefits:
Competitive pay
Employee discounts at Hilton properties
Paid Vacation & Sick Time
Medical Dental & Vision Insurance Benefit
401k
Opportunities for advancement
Friendly and supportive work environment
Required Experience:
Unclear Seniority
Employment Type
Full-Time
