Support Staff II
Support Staff II
Posted on :
18-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
18-05-2025
Job Description
POSITION DESCRIPTION
Child Welfare Building Community Partnerships
Job Title: Support Staff II
Reports To: BCP Supervisor
Status: Full Time
FLSA Status: NonExempt
Our Mission: To provide expert comprehensive services that strengthen children adults and families impacted by abuse and neglect autism developmental behavioral and physical health challenges so they can achieve whole health wellbeing and maximum potential.
General Acknowledgement:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Summary:
The BCP Support Staff provides general clerical duties and administrative support to the Program Manager Supervisors Parent Partners.
Primary Duties and Responsibilities:
The primary responsibilities of the BCP Support Staff is to provide administrative services to four counties within the BCP program. Specific duties include
- Maintain highly organized records of monthly program expenditures for each county.
- Compile and submit accurate monthly financial documents on behalf of the program.
- Compile and input monthly data regarding referrals and case closures.
- Input data from PFS surveys.
- Assist each county in increasing referrals by sending emails letters or phone calls to outside agencies to help meet program monthly target.
- Keep adequate inventory of supplies and replace as necessary.
- Maintain notes of program meetings and resources
- Update daily check logs.
- Assist Parent Partners by maintaining case file packets creating cover sheets distribute/deliver mail.
- Maintain binder for all counties.
- Communicate in a clear and supportive manner.
- Perform other duties as assigned.
Job Qualifications:
- Exceptional customer service and communication skills.
- Ability to perform reception function which includes answering incoming calls greeting visitors and monitoring guest flow.
- Good computer skills with proficiency in keyboarding data entry and ability to use software including but not limited to Word Outlook and Excel.
- Ability to develop and maintain data tracking systems (e.g. Excel spreadsheets).
- Good writing skills including comprehension grammar with ability to draft letters and other correspondence.
- Ability to multitask
- Ability to provide culturally competent services that shows sensitivity to the service populations cultural and socioeconomic characteristics.
Core Competencies:
- Customer Service regularly respond to customers in a courteous and timely manner with focus on providing quality services.
- Job Knowledge demonstrate mastery of basic principles techniques and skills related to job consistently applying technical and procedural competence.
- Professionalism consistently present a positive image of self and the agency operating with integrity and credibility.
- Planning & Organization of Work reliably demonstrate time management skills through advance planning in order to deliver high quality work product within deadlines.
- Relationship / Leadership exhibit ability to develop cooperative relationships based on mutual respect and trust treating others fairly consistently listening openly and actively encouraging others to express candid and differing views.
- Judgement & Problem Solving show ability to review facts and information using sound judgment to arrive at the most effective solution and when appropriate seek supervisory assistance.
- Quality & Accuracy consistently present work product that is thorough accurate and effective in accomplishing intended purpose of assignments.
- Initiative & Independence demonstrate ability to effectively complete work tasks with minimal direction from supervisor and take initiative to increase effectiveness of work and that of the department.
- Reliability / Dependability exhibit consistency in performance and reliably follows through on tasks and assigned responsibilities.
- Temperament maintain emotional control a positive perspective and effectively respond to stress on the job.
Education Certificates Licenses Registrations:
- High school diploma or GED required; some college or business courses preferred.
- Valid Michigan Drivers License appropriate insurance and use of own vehicle.
Working Conditions:
- Generally an office environment with a cubicle or reception area workstation
- Ability to travel and attend meetings at various locations may be required
- Some nontraditional hours such as evenings or weekends may be required
Physical requirements:
- While performing the duties of this job the employee is regularly required to walk stand sit communicate verbally and in writing hear and use hands and fingers to operate a computer and telephone keyboard.
- Close vision requirements due to computer work.
- Regular predictable attendance is required.
Direct reports:
None
Required Experience:
Staff IC
Employment Type
Full-Time
Key Skills
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