Sr. Tech Customer Solutions Mgr, Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF)
Sr. Tech Customer Solutions Mgr, Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF)
Posted on :
18-05-2025
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1 Vacancy
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Job Description
We are seeking a proactive and customerobsessed Senior Technical Customer Solutions Manager to drive postlaunch success for Amazon Buy with Prime and MultiChannel Fulfillment (MCF) products. You will work closely with sales account management merchants developers and internal teams to ensure seamless integrations optimize performance and resolve technical challenges. Your expertise will help enhance merchant satisfaction and support the growth of Amazons innovative ecommerce solutions.
Key job responsibilities
PostLaunch Support:
Serve as the primary technical contact for merchants postlaunch ensuring smooth adoption and integration of Buy with Prime and MultiChannel Fulfillment products.
Provide technical guidance and troubleshooting support to address issues related to API integrations order management and performance optimization.
Monitor merchant implementations to identify and proactively address potential roadblocks and opportunities to deepen the merchants engagement and adoption of our products.
PostLaunch Customer Success Management:
Partner with Account Management team to understand their business needs and tailor technical solutions to meet their objectives.
Conduct regular account reviews sharing performance insights and best practices to improve operational efficiency.
Technical Expertise:
Act as a subject matter expert for Buy with Prime and MCF staying uptodate on new features functionalities and industry trends.
Support crossfunctional teams by sharing technical knowledge and creating detailed documentation FAQs and training materials for internal and external stakeholders.
Process Improvement:
Identify opportunities to streamline onboarding integration and support processes for merchants.
Rotational oncall availability required for critical systems support.
About the team
Buy with Prime (BwP) and MultiChannel Fulfillment (MCF) are helping people reimagine the way they they do! Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Buy with Prime (BwP) is a new way to extend Prime shopping benefitsincluding fast free shipping a seamless checkout experience and free returnsto merchants own online stores ultimately increasing selection for Prime members.
MultiChannel Fulfillment (MCF) aims to enable organizations across the world with reliable cost effective and flexible endtoend eCommerce fulfillment solutions in order to help them scale succeed and offer best in class experiences to their customers. MCF represents the core fulfillment capability of Buy with Prime (BwP) a new business initiative for Amazon.
5 years of leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
2 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Bachelors degree in science technology engineering math business or equivalent
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
PMP certification or SCRUM/Agile SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
PostLaunch Support:
Serve as the primary technical contact for merchants postlaunch ensuring smooth adoption and integration of Buy with Prime and MultiChannel Fulfillment products.
Provide technical guidance and troubleshooting support to address issues related to API integrations order management and performance optimization.
Monitor merchant implementations to identify and proactively address potential roadblocks and opportunities to deepen the merchants engagement and adoption of our products.
PostLaunch Customer Success Management:
Partner with Account Management team to understand their business needs and tailor technical solutions to meet their objectives.
Conduct regular account reviews sharing performance insights and best practices to improve operational efficiency.
Technical Expertise:
Act as a subject matter expert for Buy with Prime and MCF staying uptodate on new features functionalities and industry trends.
Support crossfunctional teams by sharing technical knowledge and creating detailed documentation FAQs and training materials for internal and external stakeholders.
Process Improvement:
Identify opportunities to streamline onboarding integration and support processes for merchants.
Rotational oncall availability required for critical systems support.
About the team
Buy with Prime (BwP) and MultiChannel Fulfillment (MCF) are helping people reimagine the way they they do! Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Buy with Prime (BwP) is a new way to extend Prime shopping benefitsincluding fast free shipping a seamless checkout experience and free returnsto merchants own online stores ultimately increasing selection for Prime members.
MultiChannel Fulfillment (MCF) aims to enable organizations across the world with reliable cost effective and flexible endtoend eCommerce fulfillment solutions in order to help them scale succeed and offer best in class experiences to their customers. MCF represents the core fulfillment capability of Buy with Prime (BwP) a new business initiative for Amazon.
5 years of leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
2 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Bachelors degree in science technology engineering math business or equivalent
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
PMP certification or SCRUM/Agile SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
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