Expert Field Service Technician

The Expert Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems proactively troubleshoots systems works with mechanical electrical diesel equipment conditions conducts preventative maintenance and parts inventory and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers.

CORE RESPONSIBILITIES:

To perform the job successfully an individual must be able to perform each essential duty satisfactorily.

• Create and maintain a safe working environment and culture within the organization

• Take care of company property

• Demonstrates high impact culture through innovation accountability and empowerment

• Must be able to function in a team environment

• Usually works with minimal supervision

• Works independently and has ability to lead/coach/guide/motivate

• Perform data collection and input for operational tracking

• Conduct light maintenance activities including fixing small leaks and changing oil in pumps

• Collaborate with team members and other departments to ensure smooth operations

• Ensure continuous operation of the water treatment facility maintaining both quality and quantity standards

• Manage email correspondence and perform general administrative duties

• Compile operational data into customerfacing reports

• Utilize digital data analysis programs to monitor and optimize performance

QUALIFICATIONS:

• High School Diploma or equivalent

• 3 to 7 years of technical work experience

• Industrial or commercial process water experience preferred

• Technical military background preferred

• Experience with Microsoft Office including smart devices

• Preferred: industry specific license such as Water Treatment license A B C or D

• Capable of obtaining a CDL class A or B with applicable endorsements

• Ability to obtain all required customer clearances (TWIC DISA etc.)

• Ability to obtain DOT Medical card

• Must have customer service experience

• Electrical mechanical diesel fusion experience depending on business unit

• Demonstrates critical thinking and troubleshooting ability

• Synthesizes technical information and communicates it clearly

• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

WHAT WE CAN OFFER YOU:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program including:

• Generous PTO package and paid holidays

• Generous retirement savings plan

• Customizable health dental and vision insurance (eligible on first date)

• Career progression plans

• Reward and recognition programs

• Paid parental leave

• Tuition Reimbursement

• Company Wellness Program

• Employee Discount Program

**Job postings will include a wide salary range with each roles pay falling within that range. The starting salary is based on factors such as skills experience location and market conditions**

At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees wellbeing through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation