Bartender
Bartender
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The bartender is responsible for greeting guests and providing a pleasant drinking experience. The bartender has knowledge about spirits cocktails and wine and with that knowledge upsells recommends menu items creates new recipes and learns about the guests preferences. The bartender will prepare food drinks and will handle cleaning duties as well.
DUTIES AND RESPONSIBILITIES
Operations
- Provide a pleasant drinking experience to guests.
- Verify identification and age requirement to serve alcoholic beverage.
- Prepare alcoholic and nonalcoholic beverages.
- Prepare and cook bar food items.
- Mix traditional and creative cocktails.
- Develop/ research new cocktail recipes based on trend and seasons.
- Make suggestions based on guests preferences.
- Process payment from guests.
- Restock and replenish bar inventory and supplies
- Clean glasses plates and bar utensils.
- Maintain a clean work area by removing trash cleaning tables washing glasses utensils and equipment.
- Adhere to proper alcohol handling sanitation and safety procedures and maintain appropriate dating labeling and rotation of all beverage items.
- Demonstrate brand standards behaviors hallmarks and mandates.
- Follow all emergency and safety guidelines in order to provide a safe and secure environment for guests associates and visitors.
- Follow all guidelines policies and procedures as outlined by PHMs Employee Handbook such as reporting to scheduled shift report to work on time reporting absences have a professional demeanor etc.
Interpersonal Relationships
- Spark conversations with guests and associates in a professional manner smile often and establish relationships in order gain trust and loyalty.
- Follow up with guests throughout to ensure guest satisfaction and or correct any issues that arise.
- Assist with training and or providing guidance to new associates when requested.
- Resolve and address all guest and associate questions and or concerns in a timely creative and professional manner.
- Report any issues concerns and or suggestions to management.
- Have constant communication with all hotel departments in order to ensure guest satisfaction.
Financials
- Follow posted schedule to help reduce overtime and missed meal hours.
- Follow all cash handling procedures.
WORKING ENVIRONMENT
The hotel is in a public business atmosphere which varies temperature based indoor and outdoor climate. The nature of this job is mainly indoors but may require being outdoors. In addition the bar and kitchen area is often hot/cold damp and the temperature may vary throughout the day.
Some travel may be required in order to attend hotel events not limited to meetings trainings etc.
EDUCATION
High School Diploma or equivalent.
WORK EXPERIENCE
Minimum 1year bartending experience equivalent or a combination of education and experience.
Knowledge
- Understand hotel function and guest profiles.
- Knowledge of local area including restaurants landmarks shopping centers and or local attraction.
- Knowledge about spirits cocktails wine and more.
Skills
- Business communication skills both verbal and written in English.
- Interpersonal skills such as listening smiling relating asking questions teamwork etc.
- Have the skill to manage multiple tasks at a time maintain focus and structure under pressure.
- Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction.
Abilities
- Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.
- Ability to maintain consistent positive energy selfmotivation and passion for hospitality.
- Ability to keep hotel sensitive information confidential such as guest profiles credit card information etc.
- Ability to learn new software and computer systems.
- Ability to easily adapt to various situations constant change handle pressure and remain composed and focused.
PHYSICAL REQUIREMENTS
Prolonged standing/walking for 8 hours.
Ability to walk around the hotel up and down stairs stoop kneel lift a minimum of 50 lbs. and push and pull approximately 200 lbs.
BUSINESS ATTIRE
To present a professional and business image to guests associates and public we ask that all associates follow PHMs dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times uniform must be neat clean and wrinkle free practice good personal hygiene and grooming.
PREFERRED QUALIFICATIONS
- Bilingual or Multilingual
- Prior hotel experience
- Emotional Intelligence Training
- CA Food Handlers Card
The Four Points by Sheraton Emeryville (a Pacific Hotel Management Hotel) functions 7 days a week 24 hours a day. All associates must acknowledge and understand this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business dictates.
Pacific Hotel Management LLC is a privately owned company that manages various hotel brands in the bay area. The Four Points by Sheraton Emeryville is one out of 7 hotels within PHM. Our culture is family oriented friendly outgoing competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals but most importantly all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance 401k plan educational assistance program training recognition events travel discounts and more! As part of the Marriott brand we pursue excellence in everything we do!
We are looking for someone who can easily engage and adapt to our unique culture. We are looking for a friendly and knowledgeable Bartender to join our family! The bartender is responsible for greeting guests and providing a pleasant drinking experience. The bartender has knowledge about spirits cocktails and wine and with that knowledge upsells recommends menu items creates new recipes and learns about the guests preferences. The bartender will prepare food drinks and will handle cleaning duties as well. The Bartender is an integral part of our team at the property and works side by side with managers and associates on a daytoday basis to anticipate and meet guests needs. We are looking for someone who will help us maintain our high quality standards who will help develop new ideas and ways to improve our guest satisfaction scores.
Employment Type
Full-Time
