Program Director Guadalupe

ABOUT US: LifeMoves is one of the largest and most effective providers of shelter and supportive services across Silicon Valley and the San Francisco Peninsula. As a resultsdriven organization since 1987 our mission has been to provide interim housing and supportive services that create opportunities for homeless families and individuals to rapidly return to stable housing and longterm selfsufficiency. Our successful therapeutic service model combines clean modern housing with intensive supportive services that promote dignity and motivate our clients to achieve autonomy. LifeMoves operates over 15 major sites from San Jose to Daly City.

CULTURE: LifeMoves staff are dedicated to serving our community. Diverse in background outlook and life experience our team addresses important social issues with passion and creativity. A culture of collaboration and innovation provides a thriving and successful environment for all. We foster personal growth through ongoing investment in the professional development of our staff. Together we are committed to breaking the cycle of homelessness and helping our clients achieve longterm selfsufficiency.

Position Summary: LifeMoves seeks a professional and dynamic Program Director. Under the direction of the Director of Shelter and Services Santa Clara County the Program Director at is responsible for the day to day management and operation of an emergency housing program for homeless families and/or single adults. The Program Director supervises staff interns and volunteers and is responsible for ensuring the delivery of high quality services that help the homeless single individuals and families at this locationreturn to permanent housing.

• Responsible for delivery of services in an ethical professional and effective manner
• Full oversight of staff including: hiring training supervision and facilitation of staff meetings
• Develop appropriate program procedures policies and forms and ensure their implementation
• Develop and implement annual program plan in collaboration with staff and the Associate VP of Programs & Services
• Develop and monitor an annual program budget
• Supervise the collection compilation and submission of all program statistics including monthly quarterly and annual reports submission to senior administrative team; ensuring all reports meet funding and legal requirements
• Coordinate program development in the following areas: job development followup program donations food services volunteers recreational activities for clients and other areas as needed
• Supervise case management staff and at times provide direct services to clients
• Ensure development and facilitation of workshops and support groups as needed
• Address client appeals and grievances

QUALIFICATIONS

• Care Respect Empathy: Willingness and ability to work with people from all backgrounds with care respect and empathy. Understands and is committed to learning about diversity equity inclusion and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness respect and nonjudgment.

• Emotional Regulation: Manages stress and emotions professionally remaining calm and supportive even under pressure. Understands and practices deescalation techniques to support safety and positive client outcomes.

• Growth Mindset: Open to feedback asks questions and shows a strong growth mindset focused on continuous learning. Curious and motivated to learn about traumainformed care crisis support and harm reduction practices.

• Team & Independence: Works well both independently and as part of a collaborative team. Follows directions communicates clearly and seeks help or clarification when needed.

• Documentation: Maintains clear unbiased and professional documentation and communication.

• Organization & Prioritization: Demonstrates organizational skills and attention to detail to support smooth daily operations. Shows initiative takes responsibility for tasks and engages actively with clients coworkers and community partners.

• Technology: Comfortable using basic technology including phone and messaging systems email Microsoft Word Excel and databases to complete administrative tasks case management reporting and tracking outcomes and performance management software.

Care Level Qualifications:

• Advocacy Skills: Actively advocates for clients particularly in navigating systems accessing benefits and ensuring equitable treatment. Demonstrates the ability to advocate on behalf of clients with various providers and agencies.

• Resource Identification: Able to identify and leverage community resources and services to meet clients diverse needs. Effectively directs clients to appropriate housing employment health and social service programs.

• Research Skills: Utilizes strong problemsolving skills to research issues track resources and find solutions for clients needs including housing employment and health & well being.

• Partnership Engagement: Builds and nurtures effective partnerships with community organizations service providers and external agencies. Demonstrates strong communication and collaboration skills to advocate for and serve clients.

Program Leadership Qualifications:

• Delegation: Capable of effectively delegating tasks when working with teams ensuring responsibilities are balanced and tasks are completed efficiently.

• Crisis Response: Able to respond calmly and effectively to crises offering support and utilizing deescalation strategies.

• Direct Service Experience: Minimum of 3 years of direct experience in a leadership role within a human services or social services setting with a focus on supporting vulnerable populations and navigating complex systems

• Boundaries: Maintains clear and professional boundaries with clients colleagues and community partners balancing empathy with professionalism to prevent burnout. Guides and supports supervisees in understanding and setting their own healthy boundaries offering advice and encouragement in navigating challenges. Helps staff recognize signs of boundarycrossing and develops strategies for maintaining personal and professional limits in a traumainformed strengthsbased way. Promotes a safe supportive environment where staff can discuss boundaryrelated issues without judgment using reflective practices and feedback to strengthen their skills. Models boundarysetting behaviors consistently demonstrating the importance of selfawareness selfcare and sustainability in the human services field.

• Best Practices: Mental Health First Aid or similar qualifications. Knowledge of or experience with harm reduction principles and practices.

• Program Model and Philosophy: Able to model agency values program model and philosophy consistently in everyday interactions. Displays the ability to embody the core principles of the organizations mission in practice.

• Group Facilitation Skills: Comfortable facilitating group discussions workshops or meetings to support clients growth education and empowerment. Uses group settings to foster learning collaboration and positive group dynamics.

• Public speaking experience is a nice to have

• Facility & Safety Lens: Ensuring safety and awareness of facility needs.

• Supervision Experience: Two years of experience

• Budgeting: Basic knowledge

• Contract Deliverables: Basic knowledge

• Forward Thinking: Ability to anticipate future needs and changes in programming.

SUPERVISORY RESPONSIBILITIES

• Supervision of Case Managers Specialists (as applicable: housing employment benefit children service coordinators licensed vocational nurses) and supervision of Residential Service Coordinators Resident Mangers and Program Aides (as applicable) who are responsible for performing site operation duties.

TRAVEL REQUIREMENTS

• This position requires regular travel between agency sites community partner locations client service events and external meetings. As such:

  • A valid State drivers license and reliable transportation are required.

  • Must be able to travel throughout the Bay Area as part of regular duties.

  • Mileage reimbursement is provided in accordance with agency policy.

  • Occasional evening or weekend travel may be required to attend community events or support client services.

  • Must maintain vehicle insurance as required by law and agency policy.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position the employee is regularly required to talk hear and communicate with internal and external individuals. The employee must frequently use hands or fingers and handle or feel objects tools or controls. The employee must frequently stand walk sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision distance vision and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age race color religion sex national origin political affiliation marital status physical or mental disability (nondisqualifying) sexual orientation membership or nonmembership in an employee organization personal favoritism lived experiences or any other nonmeritbased factor. Candidates who are bilingual/bicultural of color Native/Indigenous with disabilities who identify as LGBTQIA or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive equitable and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job duties and responsibilities that may be inherent in a job reasonably required for its performance or required due to the changing nature of the job shall also be considered part of the job holders responsibility.

If you require a disability accommodation during the application process please contact the Human Resources Department at (650).