Clinic Operations Program Manager
Clinic Operations Program Manager
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1 Vacancy
Job Description
The Clinic Operations Program Manager partners with the clinical leadership of the Adult Urgent Care Center (UCC) at Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG) to lead and manage the day to day operations of the clinic which provides urgent medical care to approximately 2200 lowincome and uninsured adult patients per month. Under the general direction of the Medical Director the Clinic Operations Program Manager oversees clinic systems administration and related processes and protocols of the UCC. The Clinic Operations Program Manager leads quality improvement quality control and strategic planning activities enhancing access to medically appropriate care for patients with complex interdependent and multifaceted medical social and economic needs. S/he guides and advises teams of diverse medical professionals with respect to performance measures systemic changes to reach UCC targets short and longterm strategies for change management as well as ongoing continuous quality improvement all projects impacting patients of UCC and beyond.
In partnership with the UCC Leadership Team Department of Family & Community Medicine (DFCM) leadership at ZSFG and ZSFG hospital leadership the Clinic Operations Program Manager advocates on behalf of the UCC and its patients on interdepartmental and crossfunctional working groups committees and teams on patient care matters of high complexity and visibility. Stakeholders include internal UCSF and DFCM partners and external stakeholders such as the San Francisco Health Network Department of Public Health Primary Care Specialty Care Emergency Department at ZSFG and community/patient groups among other partners.
The Clinic Operations Program Manager cultivates a supportive work culture and climate through collaboration training and coaching multidisciplinary care teams; patient and provider scheduling oversight; revenue cycle management; facilities and procurement; regulatory/safety procedures and compliance; and continuous quality improvement. S/he develops and implements strategies to promote and increase community awareness of the UCC via various media (e.g. brochures flyers electronic platforms etc. aligned with UCSF brand guidelines). This includes working in collaboration with University Relations on all brand strategy brand identity name/logo usage for marketing materials and presentations including websites print collateral and advertising.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS NonAcademic Titles Search ( note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF including total compensation please visit: degree in related area or equivalent combination of education and experience / training.
License/Certification
Certified Professional Practice Manager preferred
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age protected veteran status or other protected status under state or federal law.
Department Description
The Department of Family & Community Medicine (DFCM) is engaged in research teaching training service and clinical activities located at seven primary UCSF and leased sites in San Francisco (Parnassus; ZSFG Buildings 80 90 20 and the Main Hospital; Mission Center Building; Laurel Heights; Mission Hall; Lakeshore; and Lakeside) as well as the OSHER Center Womens Health and the UCSF Primary Care Practices at China Basin Laurel Village and at various local community national and international research/service/education training and clinical sites. In addition to the Departments Family Medicine Residency Program located at ZSFG the DFCM has affiliated residency programs in Fresno Salinas Santa Rosa Kaiser Vallejo and Contra Costa Health Systems. Authority and accountability for the Department reside with the Department Chair who delegates authority to Vice Chairs the Executive Council Directors and Chiefs of Service and their Administrators and the Associate Chair of Finance and Administration. The mission of the DFCM is to educate students and residents in family medicine with an emphasis on meeting the needs of the economically disadvantaged and the medically underserved advance knowledge in family and community medicine and develop methods of primary care that are effective efficient and accessible to all people.
The Adult Urgent Care Center (UCC) is a clinical enterprise of the Department of Family and Community Medicine at ZSFG for patients 18 years and older in San Francisco needing sameday urgent medical care for illnesses or injuries that are not lifethreatening. The UCC operates daily (7 days a week 365 days a year). UCC is open 83 hours per week and is one of the highest volume clinics at ZSFG with about 26000 annual visits.
The core mission of the UCC is to care for uninsured and lowincome adult residents of San Francisco whose urgent care needs are best met by the clinic and provide the greatest good for the greatest number of these patients. The UCC provides services to adult patients who are selfreferred referred from San Francisco Health Network (SFHN) clinics and referred from the ZSFG Emergency Department (ED). The UCC is committed to provide access for all San Francisco residents by eliminating financial linguistic physical and operational barriers and provide quality services that treat illness promote and sustain wellness and prevent the spread of disease injury and disability. Authority and accountability for the UCC reside with the UCC Leadership Team (Medical Director Associate Medical Director Clinic Operations Program Manager Department of Public Health DPH Nurse Manager and DPH Administrative Charge Nurse) and the ZSGH Hospital Leadership.
About UCSF
The University of California San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research graduatelevel education in the life sciences and health professions and excellence in patient care. It is the only campus in the 10campus UC system dedicated exclusively to the health sciences. We bring together the worlds leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer neurodegenerative diseases aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism respect integrity diversity and excellence also known as our PRIDE values.
In addition to our PRIDE values UCSF is committed to equity both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community nurturing a culture that is welcoming and supportive and engaging diverse ideas for the provision of culturally competent education discovery and patient care. Additional information about UCSF is available at
Join us to find a rewarding career contributing to improving healthcare worldwide.
Required Experience:
Manager
Employment Type
Full Time
