Technical and Process Trainer

Responsibilities:

• Design develop maintain and deliver specialized training courses and curriculum on highspeed currency processing equipment and operational practices to Cash Operations personnel.

• Facilitate training for designated customer groups with the ability to deliver project and motivate trainees through effective training methodologies.

• Produce results while working independently or as a member of a team in the development of training materials; accepting directions and constructive feedback; establishing and maintaining positive professional relationships; communicating effectively and working cooperatively with customers peers vendors supervisors and technical subject matter experts to ensure accuracy of learning materials.

• Participate in learning needs assessments and develop plans and curricula to meet needs; ensuring all learning materials are accurate meet learning objectives and reflect a professional look and feel.

• Review and evaluate metrics and feedback (e.g. surveys interviews) to assess the effectiveness of training programs and identify opportunities for continuous improvement.

• Contribute to marketing communications and documentation deliverables for training services.

• Facilitate customer briefings on new technologies and implementation strategies.

• May test hardware and software releases for highspeed currency processing equipment to ensure functionality and accuracy.

Qualifications:

• Bachelors degree or higher; or equivalent experience.

• Minimum 3 years of relevant work experience or 5 years of cash operations experience

• Proficiency working in Articulate 360 Camtasia or other instructional design software preferred

• Broad knowledge and understanding of instructional design concepts and how to apply them to adult learners.

• Excellent oral and written communication skills with the ability to collaborate with all levels of the organization Bank management and the Board of Governors.

• Ability to effectively communicate complex technical information to technical and nontechnical audiences.

• Demonstrated planning and problemsolving skills.

Travel Requirements:

• Average 50% travel

• Ability to travel to any of the 28 cash offices if needed to assist with training at other locations

Discover the Reason Why So Many People Love It Here!

When you join the Richmond Fed not only will you find a challenging and purposeful career youll also have access to a wide range of benefits and perks that support your health and wealth including:

• Great medical benefits

• Pension and 401(k) with employer match

• Paid time off

• Tuition reimbursement

• Paid volunteer leave

• Onsite amenities that make working here fun!

Other Requirements and Considerations:

• On occasion may be asked to work night shift to support training delivery.

• Candidates should review the Banks Employee Code of Conduct to ensure compliance with conflictofinterest rules and personal investment restrictions.

• Sponsorship is not available for this role. Selected candidate is subject to special background check procedures.

• The Richmond hiring range for the Technical & Process Trainer is: Intermediate: $72500$99660; Senior $89700$123310 annually.

• Salary offered will be based on the job responsibilities and the individuals knowledge skills and experience as defined in the job qualifications.

• Interested candidates are strongly encouraged to apply by May 23 2025. Afterwards applications are reviewed on a rolling basis.

District Employment:

As a Federal Reserve System National Business Line it is standard practice to post FRFS positions in all twelve Districts to provide transparency and equitable opportunities for all FRS employees to apply. Internal candidate(s) selected for this position will remain employed by their current employing District and serve as an employee of FRFS. The selected candidates new job title and associated pay range will be determined by the employing District and will continue to be subject to the employing Districts people policies and practices.