Student Services Communications Lead (Communications Consultant 3)
Student Services Communications Lead (Communications Consultant 3)
Posted on :
19-05-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 4517 - 5929
Vacancy
1 Vacancy
Posted on :
19-05-2025
Job Description
Position Summary
The Opportunity:The Student Services Communications Consultant orchestrates internal and external communications to students faculty and staff on behalf of the Office of Student Services. This position contributes to overall project management meeting coordination and communication across the division on behalf of the Vice President for Student Services. This role also manages the calendar for the VP of Student Services.
This position plays a key role in proactive communication initiatives of the College and is primarily responsible for TargetX communication campaign efforts. Digital and email outreach ranges from targeted communications with prospective students to current students across all Student Services areas as well as faculty staff and community partners.
This position builds strong relationships with Student Services areas and other stakeholders across the College including the Public Information Office and Marketing Academic Affairs and Administrative Services while providing outstanding customer service. This position leverages technology and strategic communication tools including SVCs mass email platform Customer Relationship Management (CRM) TargetX ctcLink and other tools to execute and measure communication efforts on behalf of the College and the division of Student Services. This position reports to the Vice President for Student Services and is a classified 12month position working 100% of fulltime at 40 hours per week.
The Location:Skagit Valley College is on the traditional and unceded territories of the Coast Salish Peoples especially on Swinomish Indian Tribal Community Upper Skagit Indian Tribe Samish Indian Nation Nooksack Indian Tribe and SaukSuiattle Indian Tribe. Located in a geographically diverse region between the dynamic metropolitan hubs of Seattle and Vancouver BC SVC is never far from worldclass outdoor recreation urban arts scenes and local cultural events. SVC serves our local communities with a campus in Mount Vernon Oak Harbor on Whidbey Island and centers in Friday Harbor a Marine Technology Center in Anacortes and a Brewing Academy in Burlington.
Mission:Skagit Valley College cultivates student learning and achievement; contributes to the educational personal and economic success of students; and promotes equitable and thriving communities.
Vision:The primary focus of Skagit Valley College is studentcentered teaching and learning. We are committed to:- Equitable student outcomes in access achievement and community;
- Our Guiding Principles;
- Decisions based on strategy and evidence;
- The development of our employees;
- A diverse and inclusive college community where everyone belongs.
About SVC:Established in 1926 Skagit Valley College is a comprehensive community college within theWashington State Board for Community and Technical Colleges(SBCTC) providing associates and bachelors degrees as well as certificates in highquality academic transfer pathways workforce training basic education for adults and lifelong learning opportunities. Our equity goals align with SBCTCs Vision statement; Leading with racial equity our colleges maximize student potential and transform lives within a culture of belonging that advances racial social and economic justice in service to our diverse communities.
SVCs commitment to equity and social justice drives our collective work to increase access to higher education inspire student learning and achievement and strengthen our diverse community. We embrace equity through our core themes of access achievement and community by pursuing the continuous examination and revision of norms policies and practices to foster the success of all.
SVC aspires to reflect the diverse racial ethnic and linguistic demographics in the district particularly a growing Latinx population. As an emerging Hispanic Serving Institution (HSI) SVC seeks equityminded leadership faculty and staff that are committed to inclusive practices and diverse environments where students from all backgrounds can thrive via multidisciplinary collaboration and the implementation of an array of services. Candidates representing all aspects of diversity are encouraged to apply.Skagit Valley College offers:- An unrelenting focus on our mission to improve the lives of our students and to strengthen our diverse community.
- Support for innovative teaching learning and scholarship.
- Exciting opportunities for personal and career growth.
- Diverse cultural and environmental benefits of rural suburban and urban lifestyles.
- Friendly supportive and diverse work environments.
- Excellent benefits include competitive leave packages and an array of health dental vision and retirement plans to meet your current and future needs.
Duties and Responsibilities
Email Communication Outreach
- Engage in targeted email campaigns by using appropriate communication tools to reach specific varied populations;
- Develop email/text communications with unified voice in collaboration with the Public Information Office (PIO);
- Create and manage overall strategy and calendar for emailing/texting students;
- Input email text into TargetX CRM and schedule campaigns;
- Use graphics and design to enhance HTML emails in relevant ways;
- Serve as a main point person on TargetX emails when training needs arise within departments.
- Develop strategic text messaging campaigns through TargetX per student communication policy;
- Participate in evaluating the successes of various communication initiatives through data analysis and collection;
- Utilize A/B testing and other means to optimize communication and to test how different factors affect email engagement.
Stakeholder Collaboration Content Development and Other Duties
- Collaborate with Student Services departments Equity & Inclusion departments and Selective Entry departments including Enrollment Services Financial Aid Advising Student Life TRIO Veterans Education Athletics CAMP Maestros CAP BAS etc. to develop strategic and targeted student communication flows;
- Facilitate the process of Student Services material revisions in coordination with the PIO and Student Services departments;
- Manage updates to relevant web pages on SVCs website including the New Student Registration and Commencement web pages;
- Solicit and track attendance for commencement ceremonies and serve as a member of the Commencement Planning Committee;
- Perform other duties and tasks as assigned.
Student Services Office/Clerical Support
- Coordinate all VPSS calendar management including Student Services Directors Leadership team status meetings with direct reports (currently 8 employees) Title IX Conduct Strategic Enrollment Council SBCTC commitments and other meetings as appropriate.
Student Services Communications Support
- Manage email listserv membership(s) applicable to the Student Services division;
- Provide technical design oversight and production for divisional newsletters;
- Provide occasional event planning support including participation in New Student Registration events.
Knowledge Skills and Abilities:Knowledge or understanding of:
- Knowledge of communication campaigns such as email text and other communications tools utilizing complex computer programs;
- Knowledge of current marketing strategies and social media platforms;
- Knowledge of community college and higher education.
Skill in:
- Proficiency in Microsoft Office with strong knowledge of Excel and Word as well as the ability to use online databases preferably CRM and other CRMs such as TargetX;
- Strong technological skills and ability to use a variety of computer programs including design software.
Ability to:
- Provide excellent customer service to all stakeholders;
- Communicate effectively persuasively and with multiple audiences both in writing and orally;
- Maintain a high degree of accuracy in data entry with minimal errors;
- Manage multiple projects and work collaboratively;
- Work efficiently under pressure and around deadlines;
- Work independently;
- Use data and analyze audience behavior to create communications and marketing materials to meet specific goals;
- Create effective communication for populations with diverse backgrounds life experiences and abilities;
- Communicate with diverse student populations including underrepresented and underserved groups;
- Maintain discretion and confidentiality around sensitive information.
Qualifications
Minimum Qualifications:
- Bachelors degree in Marketing Communications Journalism Public Relations English or related field or equivalent;
- Two (2) years of Communications background and experience in Marketing;
- Previous work experience developing email campaigns;
- Equivalent combination of education training and experience to successfully perform the duties of this position
- Previouswork experience developing and managing email campaigns understanding of best practices and analytics;
- Previous work experience with texting campaigns;
- Previous work experience with Customer Relationship Management software;
- Experience working with college students or in a higher education setting;
- Bilingual Spanish oral and written communication skills.
Salary Benefits Conditions of Employment Application Procedure About SVC
Salary and Benefits:
- Salary is based on Range 51 Step A $4517 per month with periodic increments to $5929 per month.Starting salary may be dependent on education qualifications and experience. Salary and benefits are subject to change in accordance with legislative mandates and collective bargaining agreements.
- This position is eligible for overtime pay in accordance with the Fair Labor Standards Act and is dependent upon continued grant funding.
- This is a unionrepresented position subject to a collective bargaining agreement.
- Retirement medical and insurance benefits are provided in accordance with state regulations. Additional information on benefits can be found at Deadline:Priority screening will begin after June 1 2025. Applications received on or before this date will receive first consideration. Applications received after the screening date may be considered until the position is filled.
Please be aware that the College hiring authorities reserve the right to hire one or more candidates and may exercise the option to make a hiring decision prior to the conclusion of the recruitment process. Only candidates selected to interview will be contacted.
Priority Screening Date: June 1 2025
Interviews with Committee: Week of June 9th
Finalist Interviews: TBD
Anticipated Start Date: July 1 2025
Application Procedure:
To be considered for this position applicants must:- Meet the minimum qualifications and;
- Submit a complete application to the online recruitment system at includes the following:
- The online application which includes answers to all supplemental questions and contact information for at least three (3) professional references;
- A current resume; (Attachment: Resume);
- A letter of interest addressing the minimum desired qualifications and your education and experience as it supports the responsibilities of this position; (Attachment: Cover Letter).
Conditions of Employment:- Prior to employment a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
Additionally pursuant to RCW 28B.112.080 applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for or have left a position during an investigation into a violation of any sexual misconduct policy at the applicants current or past employer. By law postsecondary education institutions cannot hire an applicant who refuses to declare the existence or nonexistence of an investigation or findings subject to this statute.
- In the interest of providing a healthy safe and secure educational and work environment and in order to meet the requirements of federal legislation it is the policy of Skagit Valley College to maintain an alcohol and drugfree workplace for our employees and students.
- If hired you will be required to provide proof of identity and documentation of U.S. Citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
- This classification is included in the classified staff bargaining unit represented by the Washington Public Employees Association WPEA.
Application Assistance:If you have questions about the position or require special accommodation you may contact Human Resources at (360)Monday through Thursday 8:00 am to 5:00 pm Pacific Time. SVC complies with the Americans with Disabilities Act. Applicants with disabilities who require assistance with the recruitment process may leave a TDD/TTY message at (360)by the application closing date.
For questions regarding the online application system you may call NEOGOV Applicant Tech Support at (855)from 8:00 am to 5:00 pm Pacific Time. For best results apply using one of the following browsers supported by NEOGOV: Google Chrome Mozilla Firefox Safari Microsoft Edge and later versions of Internet Explorer.
SVC Annual Security Report:The U.S. Department of Education and the federal Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act require all colleges to provide information to current and prospective students and employees about campus safety policies procedures and statistics on certain crimes including hate crimes domestic violence dating violence stalking and sexual assault. We are required to report our campus security information and statistics in an Annual Security Report which is updated annually each October. All prospective employees may obtain a copy of the Annual Security Report from the Human Resources Office by calling (360)or by accessing the Report at: Valley College is an equalopportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices.
Skagit Valley College provides a drugfree environment and does not discriminate on the basis of race color creed religion national origin sex sexual orientation and/or gender identity pregnancy genetic information age marital status disability honorably discharged veteran or military status in its programs and employment. For inquiries regarding nondiscrimination policies contact Carolyn Tucker Vice President of Human Resources/EEO 360.416.7794 or . For inquiries regarding sexual misconduct compliance contact Title IX Coordinator Sandy Jordan 360.416.7923 or . Mailing address: 2405 E. College Way Mount Vernon WA 98273.
Required Experience:
Contract
Employment Type
Full-Time
Key Skills
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