Senior Manager Operations Strategy - Student & Secured Card
Senior Manager Operations Strategy - Student & Secured Card
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$ 106000 - 178800
1 Vacancy
Job Description
Discover. A brighter future.
With us youll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win We Get Better Every Day & We Succeed Together. And we mean it we want you to grow and make a difference at one of the worlds leading digital banking and payments value what makes you unique so that you have an opportunity to shine.
Come build your future while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What Youll Do
The Student & Secured Product team in Card Portfolio is responsible for managing unique customer experiences Student & Secured cardmembers have with Discover (e.g. customer experience for Good Grades feature security deposit refund etc.) and we are looking for a Senior Manager to support the technology and operations of these products.
Senior Manager Operations Strategy will be responsible for supervising a team focused on customer experience delivery providing strategic and tactical direction for operational activities with focus on increasing and identifying process efficiencies and ensuring compliance with relevant policies and regulations for the Student and Secured Card products within Card Portfolio. Interfaces with internal departments such as Customer Service Technology Product Strategy Analytics and Compliance to ensure seamless delivery of assigned programs. Senior Manager Operations Strategy develops and coaches team members to be able to identify manage and escalate risk and effectively manages risk within the products
How Youll Do It
Manage key operational metrics and identify opportunities by leveraging analytical insights to improve customer satisfaction and control operational expenses. Continually improves processes to deliver a differentiated customer experience.
Engage with internal business partners at all levels to formulate actionable solutions to business problems. Liaise with other teams such as Product Strategy Analytics Compliance Customer Service Technology and complaints to incorporate lessons learned into ongoing processes.
Implement process changes within assigned area resulting as an output of projects.
Staff and motivate a highly talented team of product owners and process owners and ensure alignment with the highest priority work.
Ensure compliance with policies and regulations through development and oversight of key controls and operational reporting.
Lead accurate documentation of policies procedures process maps control descriptions training and other materials related to assigned processes.
Proactively research complaints root cause analysis and design processes to eliminate potential or existing problems or issues ensuring proper reporting and responses to applicable parties.
Qualifications Youll Need
Minimum Requirements
Bachelors Business Administration and Management Social Sciences or related.
8 years Customer service or Financial Services Operations
2 years People management
In Lieu of Education Experience
8 years Applicable line of business Deposits Personal Loans Student Loans including people management or related experience
Preferred Requirements
Masters Business Administration and Management Arts Social Sciences or related.
Ability to navigate team dynamics empathize with stakeholders and manage conflict while building trust and fostering positive team culture
Comfortable shifting priorities navigating ambiguity and adjusting to change
Balances competing demands effectively prioritizes tasks meets deadlines escalates appropriately
Communicates project vision status and outcomes in a compelling clear way
Leads meetings and workshops effectively creating space for collaboration and decisionmaking
Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal state and local laws:
Primarily remain in a stationary position.
No required movement about the work environment to complete the major responsibilities of the job.
No
Primarily performed indoors in an office setting.
Ability to operate office equipment such as but not limited to computer telephone printer and calculator.
Ability to communicate verbally. Ability to communicate in written form.
Travel Requirements No
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a fulltime basis.
Application Deadline:
The application window for this position is anticipated to close on May212025. We encourage you to apply as soon as possible. The posting may be available past this date but it is not guaranteed.Compensation:
The base pay for this position generally ranges between $106000.00 to $178800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors such as but not limited to geographical location relevant experience education and skill level may impact the pay for this position.Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical Dental Vision & Health Savings Account
Short and Long Term Disability Life and Accidental Death & Dismemberment insurances
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at .
What are you waiting for Apply today!
All Discover employees place our customers at the very center of our deliver on our promises to our customers each of us contribute every day to a culture that values compliance and risk management.
Discover is an equal opportunity employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability protected veteran status or other legally protected status. (Know Your Rights)
Discover complies with federal state and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position to complete an application and/or to participate in an interview please email .Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
At Discover we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicants qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check and we follow all applicable local laws including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.
Required Experience:
Senior Manager
Employment Type
Full-Time
