Data Center Onsite Network BreakFix Technician Job Description (Layer 2) Responsibilities: Physically troubleshoot various network components in network infrastructure including routers switches console servers and optical transport equipment. Provide onsite network support and expertise for all teams on the local data center and act as a liaison for remote networking teams. Physical handson replacement of optics line cards supervisor cards and chassis hardware. Troubleshooting network link device and configuration issues isolating the problem and fixing the problem. Creating new RMA requests through OEM vendors for both replacement devices as well as obtaining technical assistance when troubleshooting devices. Tracking maintaining and updating asset inventory of defective and replacement parts. Tracing and isolating cables through patch panels. Testing and cleaning fiber optic cables and optical interfaces. Schedule and perform network maintenance repair and upgrade tasks as needed while minimizing the impact on the production network Use internal automation software tools and scripts to configure monitor and repair network equipment. Working with cross functional teams including facilities cabling and server teams. Perform queue management for alarms tasks and incidents and participate in ongoing deployment projects. Strong working knowledge of Linux OS CLI navigation JUNOS Cisco IOS and bash. Physical audits of inventory and updating asset inventory database. The job requires significant time standing walking bending and lifting. Additional responsibilities
Able to provide onsite support after business hours as part of oncall schedule
25% travel required for this position within US location
Skills: Experience with Juniper Enterprise Cisco and Service Provider network hardware platforms and architectures including data center switching platforms. Strong working knowledge of routing and switching technologies and protocols. Demonstrated ability to analyze complex situations and utilize troubleshooting skills systems tools and creative problemsolving abilities under pressure.
Disclaimer HCL is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees regardless of race religion sex color age national origin pregnancy sexual orientation physical disability or genetic information military or veteran status or any other protected classification in accordance with federal state and/or local law. Should any applicant have concerns about discrimination in the hiring process they should provide a detailed report of those concerns to for investigation.
Compensation and Benefits A candidates pay within the range will depend on their work locationskills experience education and other factors permitted by law. This role may also be eligible for performancebased bonuses subject to company policies. In addition this role is eligible for the following benefits subject to company policies: medical dental vision pharmacy life accidental death & dismemberment and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for needbased leave with no designated number of leave days per year); and 10 paid holidays per year
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