Customer Service Representative
Customer Service Representative
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Job Description
We are looking to add 1 Customer Service Advisor to our Quick Lane Department. We are looking for someone that likes to smile thinks they are funny(other people thinking you are funny is a plus)and likes to be in a team environment. This is a fast paced environment and our job is to make our customers feel well informed and listened to. The top priority of this job is good customer service so being able to talk to customers face to face and over the phone is required.
We are looking for a people person; we can teach you the car stuff!
As a Customer Service Advisor You Will:
- Greet customers when they drive up to the Quick Lane in a timely friendly manner
- Customer Communication: Let customers know wait times communicate what the Technicians findings are during their inspection provide estimates of labor and parts; contact customers for approval of services
- Keep Quick Lane Manager Quick Lane Lead Technician and Quick Lane Lead Advisor informed of all problems and potential problems involving repairs and equipment
- Deliver vehicle to customer and go over vehicle report card and answer any questions
Full time MondayFriday 8:15 am 5:15 pm every 3rd Saturday 7:45 am 3:15 pm. When you work Saturday you will have the Monday before off during the week.
Base pay $16.50 $18.50/hour paid every Friday direct deposited plus monthly customer service bonuses.
Requirements
High school diploma or equivalent
Must possess expert knowledge of Microsoft Office Suite
Prior customer service experience preferably within the automotive industry
Must be able to work in a fastpaced customer service environment
Knowledge of automotive industry
Ability to remain courteous and professional while handling difficult or challenging situations
Excellent communication skills
Strong analytical and problemsolving skills
EEOC Statement
Eau Claire Ford Lincoln is an Equal Opportunity Employer. It is the policy of Eau Claire Ford Lincoln to provide equal employment opportunity to all individuals and not to discriminate against any employee or applicant on the basis of race color religion national origin sex age physical or mental disability veteran or marital status sexual orientation or any other unwarranted factor. This policy governs all areas of employment including recruitment hiring and promotion.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
