Customer Service Coordinator
Customer Service Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Seekers can review the Job Applicant Privacy Policy by clickinghere.
Job Description:
Summary
The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling inventory ordering and stocking repair followup and maintenance file management.
Essential Functions
CUSTOMER SERVICE:
Improve the quality and consistency of customer communications and meet customers expectations.
Perform customer relationship activities to include customer interface issue resolution and customer satisfaction.
Execute customer communication protocol pertaining to PM scheduling and followup breakdowns and vehicle status updates.
Improve the quality and consistency of customer communications and ensure customers expectations are met.
Drive improvement of Customer Satisfaction (CSI) scores.WORKFLOW MANAGEMENT:
Enhance branch productivity through effective work scheduling and planning.
Create repair order tasks and update work planning sheet.
Review maintenance reports to identify and schedule preventative maintenance repair campaigns and vehicles requiring followup.
Coordinate with rental counter to identify repair requirements available substitute units and vehicle wash requirements.
Coordinate outside repair with vendors and customers.
Provide a resource that allows the management team time to effectively manage shop operations.PARTS MANAGEMENT:
Contribute to cost containment through effective inventory planning and warranty.
Execute parts inventory management processes to include conducting physical inventory parts ordering receiving stocking managing purchase orders and parts invoice and coordinating parts pickup and delivery.
Make recommendations on minmax levels to the inventory planning team.
Manage parts obsolescence.
Ship warranty and return parts.
Organize and ensure cleanliness in the parts room.ADMINISTRATIVE:
Effectively handle all incoming shop calls
Clerical duties within the shop operations which include vehicle maintenance files.
Process all Account Payable.
Create repair orders for technicians.
Additional Responsibilities
Contribute to cost containment through effective inventory planning and warranty.
Enhance branch productivity through effective work scheduling and planning.
Performs other duties as assigned.
Skills and Abilities
Detail oriented with excellent followup practices.
Strong verbal and written communication skills.
Apply effective phone skills.
Capable of multitasking highly organized with excellent time management skills.
Flexibility to operate and selfdriven to excel in a fastpaced environment.
Ability to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors).
Ability to work independently and as a member of a team.
Experience using Microsoft word and excel intermediate preferred.
Qualifications
H.S. diploma/GED required General H.S. subjects.
One (1) year or more customer service or comparable experience with issues resolution experience required.
DOT Regulated
No
#LI
#FB
#INDexempt
Job Category
Operations and SupportCompensation Information:
Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or longterm incentive plan based on the level and/ for the position are below:
Pay Type:
HourlyMinimum Pay Range:
$21.50Maximum Pay Range:
$21.50Benefits Information:
For all Fulltime positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a taxadvantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.
Current Employees:
If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clickinghere.
Required Experience:
IC
Employment Type
Full-Time
