Data Application Engineer
Data Application Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
Responsibilities
- Support the development product & implementation teams through the troubleshooting and solutioning of production software issues
- Enter data into trouble ticket system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and provide feedback for knowledge database
- Perform investigation/documentation/reporting for customerimpacting or recurring issues
- Communicate effectively with Tyler teams and key stakeholders both proactively and reactively
- Research and analyze platform issues working crossfunctionally across Tyler teams and customers to identify root cause and corrective actions
- Implement workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
- Understand and respond properly to escalation procedures; Follow through and assist in troubleshooting after escalating
Qualifications
- 38 years of experience in the field or related area
- Bachelors degree preferred or equivalent in Computer Science Management Information Systems or other IT specialty
- Knowledge of .NET XML JSON and AWS/Azure
- Experience with SQL TSQL and/or Postgres
- Experience solving complex technical problems with creative solutions
- Knowledgeable with Microsoft Office.
- Excellent interpersonal skills.
- Strong organizational & prioritization skills.
- Effective analytical ability particularly in a technical environment.
- Excellent written and verbal communication skills.
Employment Type
Full Time
