Program Manager, Selling Partner Developer Services

At Amazon we are working to be the most Customercentric company on Earth. One customer experience that we are constantly looking to take to a new level is that of the tens of thousands of software developers serving Amazons selling partners globally by building business automation solutions with our programmatic interfaces including APIs. Our goal is to deliver a world class Developer experience to simplify and accelerate achievement of ongoing success using our programmatic products. To meet this goal we are continually improving our mechanisms and tools for releasing programmatic products built by teams from across Amazon to support our Developers and Selling Partners worldwide.

Amazon Selling Partner Developer Services is seeking a results driven and strategic program manager who will support our API release program to meet the unique challenge of scaling our product release mechanisms for an ever growing suite of APIs and data product. In this role you will support worldwide efforts to maintain scale and improve a program that will determine the success of API releases from teams from across Amazon identifying opportunities to automate streamline and scale the program to ensure a high quality customer experience.

The ideal candidate is analytical resourceful customerfocused and collaborative with clear communication skills and the ability to build strong relationships with key stakeholders. They must be able to influence without authority and separate noise from signals in a complex product space. They are autonomous and have a proven track record in taking on endtoend ownership and successfully delivering results in a fastpaced and dynamic business environment. They are able to quickly adapting to changing priorities and use good judgment in stressful/ambiguous situations to relentlessly simplify processes while earning the trust of a diverse set of partners and customers.

Key job responsibilities
Coordinate product launches with internal stakeholders
Identify opportunities to continuously improve and scale our API release process.
Manage planning and task processing mechanisms including capacity scheduling and reporting
Own and manage internal customer feedback and outreach channels
Understand how developers use our APIs to scale their business and support their customers
Understand how changes to our APIs and our API platform experience impacts Developers Selling Partners and Amazon shoppers.
Contribute to program and project management reviews
Monitor and report on key metrics to measure process quality and provide actionable feedback to operations tech and business teams.
Interface with technical and nontechnical stakeholders such as product managers business development and builder teams to optimize endtoend release workflows.

About the team
The vision of Selling Partner Developer Services API Release and Globalization team is to externalize quality global API data products with speed and scale via a selfservice experience supported by comprehensive accessible multilanguage documentation to simplify building migrating to or integrating with Amazon APIs.

3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams

3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.