Supervisor, Operations (Odenton, MD)

We have a great opportunity for a behindthescenes logistics position. The Last Mile Operations Supervisor is dedicated to achieving great results standing at the line of action and taking charge of delivery operations from dock to customer from a busy regional distribution center and making sure that carrier teams on the front lines are sharp and committed to not only process execution but to world class customer service. You will oversee a facility and team of independent carriers to fine tune processes support the P&L expectations and decisions and ensure that customers get the kind of treatment you would demand for yourself. This is a high volume operation that calls for focused attention to detail always the ability to communicate processes and polices clearly set expectations and lead with a resolve to be the best. Our variety of clients are iconic furniture bedding fitness appliance and electronics retailers who expect a superior home delivery experience for their customers. If this is how you live and want to work then we want to hear from you right now.

The Maersk Final Mile Operations Supervisorwill report directly to their Final Mile Site Manager but will work closely with several other team members throughout all stages of the dedicated home delivery service. He/she will be responsible for the execution of the location and its delivery teams including but not limited to inventory control route monitoring contractor management/recruiting and customer service to name but a few key major areas. The Final Mile Operations Supervisor is responsible for daily planning organizing controlling administering and managing the overall operations of outgoing delivery and return orders.

The Final Mile Operations Supervisor must excel inHIGH VOLUME HOME DELIVERY OPERATIONS. This person must be one who can execute to a prescribed process in the most efficient manner. They must be able to handle a fast paced highly dynamic and parameter driven work place environment.

THIS IS WHAT YOU WOULD HAVE DONE HAD YOU BEEN WITH US LAST MONTH:

• Provided the necessary communication and support between customers suppliers and independent contractor carriers regarding operations activity to ensure a smooth delivery and achieve superior service levels.
• Managed the planning and coordination in executing order inventory/inspection and load out for assigned routes.
• Ensured the efficient utilization of delivery team capacity ensuring quality budgetary targets and fairshare objectives were met.
• Worked with the Regional Director to achieve financial objectives by supporting the adherence to and monthly reviews of an annual budget.
• Managed a P&L by operating the business within budgeted guidelines through scheduling expenditures and analyzing any variances to the plan.
• Managed contractual agreements and key performance indicators (KPI) set forth by the client.
• Used personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in activities and procedures.
• Managed the resolution of complex escalations pertaining to carriers customer service and property claims were resolved to client/customer satisfaction.
• Utilized site operating systems to ensure daily execution of planned activities.
• Managed the recruitment and training of independent contractor carriers and their employee team members as well as monitoring assigned staff performance and progress.
• Participated in weekly organizational meetings to report and evaluate the quality of service received and providing solutions for continuous improvement.
• Ensured driver safety and compliance while loading in a safe manner and facility requirements are being met.
• Performed other essential duties as required.

Industry:

Logistics and Supply Chain

Skills and Competencies:

• Multitasking while maintaining precise attention to detail

• Negotiating abilities and able to close independently from management oversight

• Must have a financial acumen and experience with invoicing and payables

• Excellent verbal and written communication skills

• Must be able to type 35 words per minute

• Must be able to work in demanding highvolume environment particularly with email and calls

• Precise attention to detail

• Proficient in Microsoft Office

• Must be tech savvy

Education:

• High school diploma or equivalent is required

Company Benefits:

Medical

Dental

Vision

401k Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range:

$60000 to $70000 Per Year

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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