Airline Baggage Service Office Supervisor
Airline Baggage Service Office Supervisor
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Job Description
Overview
Bags a Metropolis company is an artificial intelligence company for the real world. We use computer vision to enable checkoutfree parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.
We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.
Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkoutfree experiences anywhere you go to make the everyday experiences of living working and playing remarkable giving us back our most valuable asset time.
You will...
o This is a Baggage Service Office (BSO) Supervisor position starting at $18.00 per hour
o FullTime Position Available
o Previous 2 years supervisory and customer service experience are preferred Paid Training
o Previous airline experience is preferred
o This position requires the ability and availability to work weekends and holidays
o Benefits:
o 401k Medical Insurance Dental Insurance Vision Insurance
o Starting Pay $18.00 per hour
The BSO Supervisor will work in the CLT International Airport office at the airport to manage Baggage Service Representatives and ensure they are effectively working with customers to assist them with their delayed damaged or pilfered baggage.
The BSO Supervisor must be empathetic and helpful to customers who have been separated from their belongings and must be resourceful when searching for valuable items or assisting a customer replace his/her damaged items.
Bags is the Baggage Service Office provider for a major airline carrier at the CLT International Airport . This commercial airline provides passenger and cargo transportation throughout North America Central America South America the Caribbean Europe Asia and Australia.
- Supervise Baggage Service Representatives
- Provide First Class Service to guests clients and employees
- Supervise policies and procedures for Priority Parcel Service packages
- Supervise the Lost & Found/Left on Board items process for the airline at the Baggage Service Office
- Be knowledgeable of all aspects of the operation and continually ensure that operational goals are being met
- Provide employee feedback and promote a positive work environment that fosters teamwork
You have...
- Airline industry experience preferred
- BSO experience preferred
- Previous 2 years supervisory and customer service experience are preferred Paid Training
- Minimum 2 years management experience
- Strong verbal and written communication skills
- Proficient computer skills and attention to detail
- Ability to work afternoons evenings weekends and holidays
Appearance Guidelines
Employees are expected at all times to present a professional businesslike image even when working behind the scenes. It is the policy of the Company that each employees dress grooming and personal hygiene should be appropriate to the work situation and be consistent with the Companys business standards.
- Clean & wellmaintained approved uniforms must be worn on shift
- Additional requirements as specified by management
While performing the duties of this job the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb balance stoop kneel and crouch. In addition the employee is required to of twist turn stretch and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision Peripheral vision and Ability to adjust focus.
Salary Range: $18.00 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical dental vision flexible spending accounts long/short term disability life insurance accident insurance 401k and paid time off.
SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color religion sex age national origin citizenship status marital status sexual orientation veteran status disability or other classes protected by federal or state law. SP does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics or because the individual exercised his or her EEO rights.
SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.
Required Experience:
Manager
Employment Type
Full-Time
